Scheduling Coordinator

4 weeks ago

Concord, United States Emerson Health Full time

Senior Oncology Infusion Scheduler

- Full Time 8am-4:30pm



Job Summary:

Reporting to the NAKA Supervisor, Senior Oncology Infusion Scheduler assists in the daily operations and performs a wide variety of revenue cycle responsibilities and provides support to the physicians and staff in the clinic.


The Senior Oncology Infusion Scheduler is a member of the Patient Access Department at Emerson Health. The Infusion Department handles more than 500-600 patient calls or appointments weekly, schedules and registers all services for all outpatient visits.


The Senior Oncology Infusion Scheduler in this assignment demonstrates a working knowledge of scheduling for Outpatient Services to include but not limited to: Integrated Clinical Services, , and Oncology Infusions.


The Senior Oncology Infusion Scheduler schedules patients in the outpatient clinic as part of his/her duties. The Senior Oncology Infusion Scheduler performs these duties face to face with patients in addition to performing patient calls.


We are currently looking for a Senior Oncology Infusion Scheduler to join our team.


Job Functions:

  • Senior Oncology Infusion Scheduler is considered the clinical subject matter expert managing and overseeing the infusion scheduling and treatment coordination workflows.
  • Oncology Infusion Scheduler is responsible for scheduling any orders and appointments requested by the patient’s care team as patients depart.
  • Senior Oncology Infusion Scheduler performs scheduling of appointments by phone.
  • Senior Oncology Infusion Scheduler gathers accurate information, explains forms and policies and answer questions from our patients.
  • phones and retrieves and distributes messages appropriately. Checks voicemail continually throughout the day.
  • patient records to ensure patient information is kept organized and confidential.
  • with physician offices and other staff in a timely and professional manner.
  • and supports patient rights to care, privacy and respect.
  • with Patient Access to ensure all pertinent patient information is communicated on a timely basis.

Minimum Qualifications:


Education:

. Bachelor's degree required.


Experience:

  • hospital experience required, clinical preferred.

terminology coursework strongly preferred.

  • Chemotherapy and general oncology understanding helpful.


Licensure and/or Certification:

None

Skills:

  • An upbeat, approachable and compassionate approach when working individually with each patient.
  • in data entry of patient information in the computer systems.
  • thinking skills and a solution focus approach.
  • computer skills.
  • in chemotherapy regimens and medications preferred
  • 1 or more years’ experience in a hospital, outpatient facility or physician office scheduling or registration setting, or performing data processing is preferred.
  • proficiency with Microsoft Office applications and moderate keyboarding is.
  • of Meditech, Epic and Mosaic to access and utilize electronic medical records is preferred.

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