Site Reliability Engineer

Job Description:

In this role, our mission is to bridge gaps between Software Engineering, Operations, Internal and External Partners by strengthening relations, safely progressing engineering feature delivery and commitments. Through this role we shorten feedback loops, add collaborative focus on lowering operational overhead, provide exemplary capacity management, increasing availability & resiliency, and reducing latency to the platform.

An ideal candidate is someone who works well within a cohesive team-oriented group of engineers, has a passion for developing, improving, and implementing great software and enjoys solving problems in a challenging environment.

Responsibilities:

• Be part of a team of Site Reliability Engineers supporting services before they go live through activities such as system design consulting, performance engineering, chaos testing, capacity planning and launch reviews.
• Increase, maintain and communicate service metrics once live by measuring and monitoring availability, latency, performance, and overall system health.
• Scale systems sustainably through mechanisms, like automation, and evolve systems by pushing for changes that improve reliability, velocity and recommend performance tuning enhancements.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Review production incidents to identify and drive solutions to prevent reoccurrence.
• Look at all tasks with an eye for automation; then work to automate them.
• Build, manage and maintain robust dashboards reflecting system health.

Qualifications:

• Bachelor’s degree in Computer Science, Computer Systems, Information Technology or related. Equivalent experience is acceptable.
• Experience with web applications and distributed systems infrastructure.
• Experience with Dynatrace, Splunk, or SQL, or desire and ability to learn.
• Interest and ability to learn new coding languages, frameworks, and paradigms as needed.
• IT experience including demonstrating thought-leadership and relationship building across large-scale organizations.
• Knowledge and understanding of Software Engineering Concepts and Methodologies
• Experience with static analysis tools to improve software quality.
• Knowledge of CI/CD platforms (Jenkins, Bamboo, Concourse, etc.)