Customer Success Coordinator

2 weeks ago


Montville, United States Blue Nail Exteriors Full time

Are you a proactive multitasker with a passion for customer service? Join our team as a Customer Success Coordinator and play a crucial role in supporting our Sales Manager, Marketing Manager, and Operations team. This position requires a seasoned professional with the experience to ensure smooth operations and deliver service excellence.


Key Responsibilities:

Office Support:

  • Manage daily office operations, including ordering supplies and maintaining tidiness.
  • Handle mail and postage, deliver and collect mail.
  • Prepare for in-office meetings and appointments.
  • Answer and route incoming calls as needed.
  • Address correspondence, complaints, and queries.
  • Assist with business and benefits administration.
  • Organize and schedule meetings as directed by management.

Database Management:

  • Enter and log warranty information daily into the CRM system.
  • Maintain organized files and records.
  • Support the team with accounts receivable and billing queries.

Sales Support:

  • Schedule and communicate leads for the sales team.
  • Reschedule appointments as needed.
  • Screen calls to gather customer inquiry information.
  • Manage sales collateral and samples.
  • Support Sales Manager with lead flow and CRM database management.

Marketing Support:

  • Assist in organizing and supporting company-sponsored events, trade fairs, festivals, and community events.
  • Provide support for in-house marketing efforts.
  • Assist with social media as needed.

Qualifications:

  • 5+ years of experience in the hospitality or events industry.
  • Strong customer service and escalation handling experience (5+ years).
  • Demonstrated communication, problem-solving, analytical, and financial skills.
  • Proven leadership skills with the ability to teach, develop, and coach subordinates.
  • Record of setting and achieving performance objectives.
  • Strong interpersonal skills and effective oral and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Enthusiastic, self-starting, and positive work ethic.

Other Important Qualities:

  • Dependable and reliable.
  • People-oriented, enjoys group projects.
  • Adaptable and flexible, thrives in dynamic environments.
  • Detail-oriented, focused on work specifics.
  • Achievement-oriented, embraces challenges.
  • Autonomous, enjoys working independently.
  • Innovative, prefers creative and unconventional tasks.


If you are a dedicated professional ready to make an impact, apply now to become our next Customer Success Coordinator. Together, we can achieve excellence and drive our team's success forward.



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