Visa Specialist

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and timely performance of assigned card processing functions.

Responsible for opening all Visa accounts ensuring that all information is complete, accurate and posted in a timely manner.

Responsible for reviewing and maintaining the assigned Debit Card or and/or Credit Card daily and monthly reports. If assigned, gives provisional credit to member accounts and monitors CM 20 reports for settlement of disputes or representations.

Responsible for investigating lost/stolen cards (Debit or Credit cards), blocking accounts and updating the USERS system. Follow-ups with members as necessary.

Responsible for responding to and resolving member inquiries regarding their Visa debit and/or Visa credit card accounts.

Reviews non-reissuing report monthly and completes file maintenance on accounts if not reissuing due to status on credit card account.

Responsible for processing/initializing ACH on credit card accounts ensuring adequate payroll to cover ACH.

Distributes end of month reports to management.

Posts loan payments credit card payments to member accounts daily. Prepares special deposit summary and balances checks by 3pm daily.

Maintains regular and punctual attendance. Must be able to work flexible hours, including overtime with little advance notice.

Assumes responsibility for related duties as required or assigned.

Assists Document Control, when needed, including but not limited to: scanning pertinent Credit Union documents such as loan documents, membership cards, board packet and daily teller work. Performs research on Subpoenas. Verifies and organizes all items to scan and maintains accurate logs.

Completes and passes on-line training courses, as assigned. Attends assigned training sessions

and stays current on new operational procedures.

Assists with coordination of storage and destruction of Credit Union documents.

Supports other Visa/Document Control Department areas, as needed.

Keeps management informed of area activities and of any significant problems.

Attends and participates in meetings, as required.

Ensures work area is clean, secure and well maintained.

Assists other departments during personnel shortages, as assigned by management.

Performs other duties which may be assigned by management.

QUALIFICATIONS

EDUCATION/CERTIFICATION: Minimum high school diploma, college degree preferred.

REQUIRED KNOWLEDGE: Knowledge of Card Processing procedures and requirements. Familiarity with related accounting procedures. Excellent communication and public relations skills. Ability to analyze accounts. Attentive to detail and well organized. Ability to get along with others.

Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.