Customer Success Manager

3 weeks ago


Miami, United States Mackinnon & Partners Full time

ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.)

Within a very dynamic team operating in an international environment, and in the scope of our partnership you oversee deploying all TOOLLIVE functionalities within end user (airlines,

MRO, Lessors, OEM) workflow.


ESSENTIAL FUNCTIONS

Management of complete process related to a customer’s integration into ToolLive platform in the Americas:

  • Users’ asset analysis
  • Data cleaning
  • Upload DATA into M&P ERP system and linking into TOOLLIVE
  • User accounts creation
  • User training and accompaniment during deployment process
  • Bug reporting to development team and resolution follow up
  • Daily Support to end users on TOOLLIVE use
  • Customer satisfaction survey and proposition of improvement and correction action plan
  • Gather End users’ new development ideas and requests, evaluate and implement in the development roadmap

REQUIREMENTS

Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.

  • 2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the abovementioned
  • tasks.
  • AS degree or equivalent experience and or education combination
  • Ability to read and write English, follow verbal instructions and use simple math
  • Proficient computer skills – Microsoft Office
  • Must be able to travel.

COMPETENCIES

  • Organizational skills
  • Technical capacity
  • Initiative, collaborative, articulate, calm and resourceful
  • Time Management


  • Miami, United States Guardz Full time

    Job DescriptionJob DescriptionEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive...


  • Miami, United States Guardz Full time

    Job DescriptionJob DescriptionEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive...


  • Miami, United States Guardz Full time

    Job DescriptionJob DescriptionEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive...


  • Miami, United States Vensure Employer Solutions Full time

    About Us The company has developed the world's first (really!) marketplace for the hospitality industry. They connect manufacturers, distributors, and buyers in a win-win model for everyone. Their job is to save hotels time, money, and product waste. They built the marketplace for the unsung heroes of hospitality. Their team is made up of people who have...


  • Miami, Florida, United States Contentsquare Full time

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.In 2022, we raised $600M...


  • Miami, Florida, United States Contentsquare Full time

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.In 2022, we raised $600M...


  • Miami, United States South Shore Marketing Full time

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!At South Shore Marketing, We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target...

  • Customer Success Lead

    2 weeks ago


    Miami, United States Insight Global Full time

    ***THIS IS A W2 POSITION NO C2C***MUST BE LOCAL TO SOFLO BUT WILL BE WORKING REMOTERequirements:3+ years of experience in customer success, guest supportExcellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to manage multiple accounts and projects simultaneously.Proficiency with CRM software (Zendesk,...

  • Customer Success Lead

    2 weeks ago


    Miami, United States Insight Global Full time

    ***THIS IS A W2 POSITION NO C2C***MUST BE LOCAL TO SOFLO BUT WILL BE WORKING REMOTERequirements:3+ years of experience in customer success, guest supportExcellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to manage multiple accounts and projects simultaneously.Proficiency with CRM software (Zendesk,...


  • Miami, United States Mackinnon & Partners Full time

    ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.) Within a very dynamic team operating in an international environment, and in the scope of our...


  • Miami, Florida, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...


  • Miami, Florida, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...


  • Miami, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage...


  • Miami, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage...


  • Miami, United States MEWS Full time

    The Enterprise Customer Success Manager serves as an advocate for Mews' Enterprise customers, ensuring their success by understanding and translating business goals into growth initiatives. Your strategic expertise are essential for driving revenue growth, ensuring customer satisfaction, and fostering lasting partnerships with enterprise clients. Your adept...


  • Miami, United States Overproof Full time

    About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Specialist to join our rapidly...


  • Miami, United States Loving Life Now Full time

    Seeking motivated Passionate, Individual With Customer Success Manager Experience Exciting Opportunity: Join our Global Company for Personal & Leadership Development Are you an enthusiastic and driven self-starter ready to advance your career? Are you passionate about personal and leadership development? If so, our rapidly expanding Global Company is seeking...


  • Miami, United States Southern Glazer's Wine & Spirits of America Full time

    The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of th Consultant, Customer Service, Retail, Customer, Account


  • Miami, United States All Building Cleaning Corp. Full time

    Job DescriptionJob DescriptionWe’re seeking a positive, personable customer success representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to...


  • Miami, Florida, United States COVENANT GROUP LTD Full time

    *Description: Join the first one-stop solution digital platform dedicated to aerospace tooling park management Within a very dynamic team operating in an international environment, you will oversee deploying all tool functionalities within the aerospace industry.*We Offer: Competitive salary package Excellent benefits package*Responsibilities: Users' asset...