Training Specialist

3 weeks ago


Hanover, United States Infojini Inc Full time

Summary:

We are recruiting for a Training Specialist who will design, develop, and facilitate training and learning programs for all levels of staff, including but not limited to:

• Mandatory training

• Learning management system documentation

• Employee manual development

• Users guide and instruction preparation

• Leadership management training *

• On-boarding training

Training shall focus on customer centricity, including but not limited to:

• Be customer focused and customer oriented.

• Train for customer centric leadership.

• How to Build a customer-centric team.

• Achieve an enhanced customer experience.

• Measure Net Promoter Score at every important touch point.

• Understand customer experience and its impact on the organization.

• Adopt strategic decisions with the customer in mind.

• Determine how the culture of the organization plays a part in customer centricity.

• Measure customer success via KPIs (Key Performance Indicators) & metrics.


In addition, the resource shall perform the following responsibilities:

• Conduct and prepare needs assessment and analysis.

• Manage program training surveys.

• Supervise program evaluations to ensure program facilitation and documentation.

• Facilitate training in person (ILT) and/or virtual instruction using MS Team video conferencing platform.


Required Skills/Abilities:

• Knowledge and application of (Cornerstone) learning management systems, Adobe Captivate, and HTML.

• Excellent verbal and written communication and presentation skills.

• Proven track record of designing and implementing course materials.

• Demonstrated ability to effectively communicate and successfully collaborate with both technical and non-technical users, professionals, and Subject Matter Experts.

• Strong problem solving / troubleshooting / analytical skills.

• Excellent organizational skills and attention to detail.

• Proven ability in dealing with ambiguity and competing priorities.


Education and Experience:

• A bachelor’s degree from an accredited college or university with a major in Education/Training

• At least 5 years of experience in facilitating training


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