Air Import Operations Agent II

1 month ago

Chelsea, United States AIT Worldwide Logistics Full time

Join us at AIT, where we believe every day presents an opportunity to make a global impact


The Air Import Operations Agent II is responsible for coordinating the day to day import of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.


  • Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
  • Prepare profitable quotations accurately.
  • Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
  • Coordinate the day to day import and/or export of products, including reviewing orders and documents.
  • Track and communicate all delays, damages, problems and work to resolve customer issues.
  • Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
  • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
  • Coordinate recovery/delivery schedules with various cartage agents and international partners.
  • Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
  • Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
  • Ensure all shipments are properly billed within company guidelines and timelines.

Education Qualifications

  • High School Diploma or GED equivalent, Required

Experience Qualifications

  • 3+ years Experience in export/import operations Required and
  • 5+ years Experience as freight Forwarder for International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge Required

Skills and Abilities

  • Intermediate knowledge of ITAR, DG or TSA work experience/regulations. (Medium proficiency)
  • General Computer Skills (Medium proficiency)

Licenses and Certifications

  • CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) Required
  • Dangerous Goods Certification Preferred

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