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Trainer-Lean Support

2 months ago

Middletown, United States Rose International Full time

Our client is seeking a qualified Trainer-Lean Support to plan, conduct, coordinate, and implement a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.

Qualifications:

High school Diploma

At least 2 years of relevant experience in Operations / Distribution / HR, Personnel, or Learning

Strong organizational and analytical skills, results driven, ability to effectively communicate at all levels of the organization

Have a strong initiative to learn and grow in a fast-paced environment

Bilingual (Spanish)

Job Duties and Responsibilities:

Prepares new representatives by conducting an orientation to processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.

Determines training needs by observing; studying based on high volume of Trouble tickets being created, service and customer experience results reports; conferring with management.

Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions in a classroom environment and remotely; developing outcome improvement resources.

Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

Supports training financial objectives by recommending budget items, controlling costs.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Engages in all tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.

Thorough understanding of the Delivery process for new product development and launches.

Connectivity Resource/Issue Resolution

Assist with hourly employee connectivity and help to resolve issues with connecting, passwords, and PC errors

Connect new hires to the Self Service tool and introduce to the Learning Corner

Submit learning rosters for courses tracked by supervisors

Pulls data to report on MLL completion status

Assist the trainers in temp-hire onboarding by auditing onboarding quality, implementing continuous improvement, conducting 30-day refresher trainings and certify temp associates

Assist in associate conversion by ensuring newly converted associates spend time in the learning corner for 100% Client Essentials completion within first 30 days

Prepare new-hire packets. Conduct orientation brief with newly converted associates

Document Control- Work directly with trainers, QA Techs and QEs to create/update work instructions, JBS’, SPLs, quality alerts, etc. Including QA processes, new areas of support, and gaps

Nonconformance data entry

Assist in processing and entering NCF, LPH, SAFETY, etc. forms. Digital Tools

Assist in management of eVersatility employee entry, management of records. MLL roster entries.

Training videos/photos- Create content for core related training as well as job/task specific training.

Seek feedback from associates regarding training quality, training needs, ideas, and suggestions for improvement. Retraining needs/auditing. IMS Auditing; training people.

Trained in all the tasks as a trainer. Standardize training program across 1st and 2nd shift.

Attend global and regional meetings/training sessions.

Shift(s): Standard work hours from 9 am to 5:30 pm, with flexibility for earlier start or later finish depending on departmental needs.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).