IT Systems Engineer

1 month ago

Riverside, United States Fidelis Security Full time

Location: USA, California, Riverside - Hybrid

Due to growth and our commitment to continual improvement, we are looking for an experienced Engineer to join our multi-disciplined IT & Security team.


This role will require travel to our Data Center located in Riverside California approximately once or twice a month.


Reporting to the Head of IT & Security and the Cyber Security Lead the successful candidate will be responsible for the following:

  • Troubleshooting network and software issues.
  • Installing, configuring, and maintaining software and hardware-based IT and Security systems.
  • Supporting all cloud-based SAAS and PAAS solutions.
  • Understand the organization's IT and Security challenges, IT & Security strategy, and testing and ensuring proper and secure functionality of IT Systems.
  • Investigation of security events and incidents
  • Resolution of service requests, incidents, and problems
  • Identification and remediation of vulnerabilities
  • Coaching staff on newly developed hardware and software systems
  • Testing, troubleshooting, and configuring software, hardware, and network systems both on-prem and within cloud hosting environments.
  • Experience with IAC (infrastructure as code) methodologies utilizing tools such as Terraform, Ansible, Docker, etc
  • Scripting experience with languages such as; powershell, Bash, Python, etc
  • Work in Data Center to bring servers and switches online
  • Perform regular inspections and reporting of all critical infrastructure systems (HVAC, Electrical, Fire)
  • Support the Systems & Infrastructure Lead with data center rack and server layout and capacity & growth planning.
  • Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities
  • Provide tier II support for data and network systems infrastructure
  • Provide planning and vendor oversight for network change activity
  • Deploy and maintain hardware onsite including; Physical servers and storage appliances, network hardware, and power equipment i.e. UPS
  • Maintain inventory of all hardware
  • Deploy and maintain new data center infrastructure
  • Diagnose the root cause of technical issues in the data center


The ideal candidate will be able to meet most of these requirements:

  • Minimum of 3 years experience in a varied IT System Management role.
  • Experience following change management and similar ITIL best practice
  • Excellent written and verbal communication skills in English, other languages are a plus.
  • Experience managing and configuring various hypervisor technologies including; Hyper V, Open-Stack and vSphere.
  • Experience managing and supporting users on Microsoft Azure, Amazon AWS and IBM cloud.
  • Strong knowledge of security technologies, including NGFW, WAF, IPS, EDR, NDR, AV, MDM, MFA, SIEM, email security, patch management, vulnerability management and vulnerability scanning
  • Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies and trends.


Beneficial Qualifications: CCNA, ITIL, IBM, MCDST, BICSI

  • Experience working in a Data Center environment or similar
  • Ability to pass required government security clearance
  • Experience in a raised floor enterprise-scale data center is a plus
  • Ability to accurately maintain documentation, spreadsheets, technical schematics and diagrams
  • Experience in structured cabling, both fiber and copper
  • Experience in repair/replacement of computer/server components and hardware
  • Ability to work in a physically demanding setting
  • 2nd line level experience managing, Windows and Linux based server operating systems
  • Basic understanding of AC/DC power principles, data center power distribution and data center best practices
  • Must exhibit excellent written and verbal communication skills in English
  • Must be a proactive, self starter eager to learn and show initiative.

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