Commercial Claims Coordinator

1 week ago


Hoffman Estates, United States Homelink Corporation Full time

Job Summary:

Our Commercial Claims Coordinator role is responsible for locating commercial options and securing accommodations. Additionally, this role leads with the facilitation of onsite and pack out claims. 


Essential Responsibilities:

  • Collaborating with National Account Managers, operational teammates, and Homelink leadership to develop strategies and executional milestones to incrementally grow business.
  • Facilitate commercial, onsite, and pack out claims. Handle communication with policyholders and vendors. Present options for approval to the National Account Manager for adjuster approvals. 
  • Generate leads, complete warm calls, and participate in virtual meetings.
  • Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.
  • Review, interpret and negotiate lease terms/contracts, pricing, fees, and deposits. 
  • Process required paperwork for temporary accommodation options. 
  • Complete fair rental value requests. 
  • Extend accommodations and facilitate relocations for existing policyholders.
  • Update internal databases, complete necessary paperwork, and communicate details to operational teammates involved with each claim.
  • Maintain records of commercial, onsite, and pack out procedures and ensure process is documented. Responsible for revisions to documents. 
  • Develop strategies to optimize vendor partnerships, negotiate favorable terms, and enhance profitability through cost-effective solutions and service excellence.
  • Track and maintain appropriate information regarding all claims in the company database for internal use.
  • Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs.
  • Provide an immediate response and support for a high volume of incoming calls.
  • Assist with special projects on an as needed basis at the directive of department manager.
  • Support and assist with operational needs to provide backup when needed.
  • Provide superior customer service to policyholders and vendor partners. 
  • Support and provide leadership of Homelink’s companywide and department initiatives. Embody Homelink’s culture and service standards.


Job Requirements:

  • Bachelor’s Degree in related field, strongly preferred.
  • 3-5 years’ experience in commercial property management, real estate, leasing, temporary housing, or a similar field.
  • At least one (1) year in supervisor/team lead role mentoring peers and delegating tasks.
  • Experience in insurance/furniture/ALE industry a plus.
  • Professional verbal and written communication skills.
  • Proficient in MS Outlook, Office, Word & Excel.
  • Excellent attention to detail.
  • Strong orientation toward customer/client service.
  • Good organization and planning skills.
  • Flexible work schedule. Some evenings and weekends may be required.


Explore the full posting at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b260c1fd-67c4-42b1-9bcc-ee902771bac6&ccId=9151439853157_2624&jobId=499808&lang=en_US&source=EN


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