Customer Service Specialist to Service Dept

2 months ago


Baxter, United States Tanner Motors Full time

Customer Service Specialist to Service Dept

Job description

About us

We are professional and agile. With a focus on customer service, and giving back to our community.

Job Overview:

We are seeking a Customer Care Specialist to join our Service team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients as their vehicle is in our service department. This position requires excellent communication skills and the ability to handle customer inquiries and resolve issues in a timely and professional manner. Some Saturdays required, no Sundays.

Duties:

- Answer incoming customer calls and emails promptly and professionally

- Provide accurate information about products, services, and promotions

- Assist customers with service scheduling, tracking, and billing

- Upsell products and services to increase sales revenue

- Perform data entry tasks to update customer information in the system

- Make outbound calls to follow up on customer inquiries or resolve issues

- Communicate effectively in English

- Maintain a high level of product knowledge to address customer inquiries effectively

- Handle customer complaints or concerns with empathy and professionalism

- Collaborate with other team members to ensure customer satisfaction



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