Technical Service Specialist

2 days ago

Sussex, United States AVIRE Full time

Why join AVIRE?

Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect

The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for supporting our customers both pre and post-sale with their technical and functionality questions. You will strive to be an expert problem solver and deliver courteous and efficient troubleshooting of our products. You will be a part of a team of Technical Support Specialists and Application Support Technicians, collaborating closely with our Customer Experience team, with the collective goal to provide the best customer experience in the industry. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the Technical Support Supervisor.

What you will do:

  1. Handle in-depth application questions and provide troubleshooting assistance
  2. Provide telephone and occasionally local, onsite, installation assistance
  3. Document customer calls in FreshDesk and resolve tickets
  4. Issue return authorization numbers for repair services
  5. Promptly and courteously resolve customer online inquiries
  6. Maintain the company’s professional reputation through superior customer service
  7. Assist and support other personnel as needed
  8. Interface with Sales, Production, and R&D teams for product development feedback
  9. Assist with production items requiring technical programming, provisioning and/or activations
  10. Perform other duties as assigned


We want someone who displays:

Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.

Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.

Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.

Accountability: You take responsibility for your actions, and you deliver on your commitments.

Inclusion: In all aspects of your work, you treat everyone with respect.

Performance Objectives

  • Provide superior customer service and technical support.
  • Resolve technical questions and problems promptly and accurately.
  • Support company personnel with training and product quality analysis.
  • Keep management informed of area activities and significant problems.
  • Maintain accurate and up-to-date records and reports.
  • Ensure timely delivery of technical production items to shipping & production teams


Job Skills

  • Strong interpersonal and communication skills
  • Proven ability to problem-solve
  • Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
  • Strong technical skills and effective troubleshooting
  • Experience with FreshDesk is a plus but not required
  • Attention to detail and strong organizational skills
  • Fluent in English and primary language used in area of responsibility and/or location

Qualifications

  • High School Diploma or GED and/or a related field or equivalent experience
  • Experience in customer service, support, or repair
  • Network design and/or low voltage electrical experience or telecommunications experience is a plus
  • Technical knowledge of product installation and usage
  • Proficiency in computer-related applications



Who is AVIRE?


Connecting and Protecting People, AVIRE combines 4 market-leading brands (Rath, Janus, Microkey, and Memco) within the elevator and emergency communications industries; currently offering light curtains, emergency telephones / GSMs, and life safety solutions. Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history. With HQ in Maidenhead UK and manufacturing locations in Spain, USA and the Czech Republic, and sales offices in 13 locations across the globe, AVIRE is a truly global brand, employing over 300 people.


AVIRE is part of the Halma group (www.halma.com). Halma bets on talent We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.


Benefits

Competitive salary and bonus plan

Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave

Professional development training opportunities

Hybrid schedule with flexibility

Paid time off

  • Technical Service Specialist

    2 months ago

    sussex, United States AVIRE Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Technical Service Specialist

    3 months ago

    sussex, United States AVIRE Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • AVIRE | Technical Service Specialist

    2 weeks ago

    sussex, United States AVIRE Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!The Americas AVIRE team is looking for a highly driven,...

  • AVIRE | Technical Service Specialist

    2 weeks ago

    sussex, United States AVIRE Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!The Americas AVIRE team is looking for a highly driven,...

  • Technical Design Specialist

    1 week ago

    Sussex, Wisconsin, United States SF Staffing Solutions Full time

    Technical Design Specialist Job DescriptionThis position offers an exciting opportunity for a highly skilled Technical Design Specialist to join our innovative team. In this role, you will contribute to designing and developing cutting-edge technological solutions that meet the ever-evolving needs of our clients.About SF Staffing SolutionsWe pride ourselves...

  • High Voltage Engineering Specialist

    1 week ago

    Sussex, Wisconsin, United States Argus Technical Services Full time

    We are seeking a High Voltage Engineering Specialist at Argus Technical Services. The successful candidate will have a deep understanding of high voltage engineering and be able to design and implement complex electrical systems.The ideal candidate will have a Bachelor's degree in Engineering and 3+ years of experience in high voltage engineering, with...

  • Customer Service Support Specialist

    2 days ago

    Sussex, United States Halma plc Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Customer Service Support Specialist

    3 days ago

    Sussex, United States Halma plc Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Halma plc | Customer Service Support Specialist

    4 days ago

    sussex, United States Halma plc Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Halma plc | Customer Service Support Specialist

    3 days ago

    sussex, United States Halma plc Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Electrical Systems Designer

    1 week ago

    Sussex, Wisconsin, United States Argus Technical Services Full time

    We are seeking an experienced Electrical Design Engineer at Argus Technical Services. As a critical member of our team, you will be responsible for the design and implementation of electrical systems.The successful candidate will have a Bachelor's degree in Engineering and 3+ years of relevant design engineering experience within a manufacturing environment....

  • Product Manager and Technical Liaison

    3 weeks ago

    Sussex, Wisconsin, United States Quad Full time

    We are seeking a skilled Product Specialist/Owner to join our team at Quad. Our goal is to help clients win every day by streamlining solutions, reducing friction, and enhancing marketing spend effectiveness. We believe in empowering our people to take charge of their own success.

  • Learning & Development Specialist

    1 month ago

    Sussex, United States Quad Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...

  • Sales Floor Specialist

    4 days ago

    Sussex, Wisconsin, United States Dollar Tree Full time

    Key Responsibilities of a Sales Floor SpecialistThis role is an excellent opportunity to develop your skills in customer service, sales, and teamwork. As a Sales Floor Specialist, you will be responsible for:Operating the cash register to process sales transactions efficientlyMaintaining store appearance and merchandising standardsProviding exceptional...

  • Insurance Industry Specialist

    4 weeks ago

    Sussex, Virginia, United States Alchemy Financial Group Full time

    About Alchemy Financial GroupWe are a financial services organization dedicated to providing exceptional insurance solutions to our clients.Job Title: Insurance Industry SpecialistWe are seeking a highly motivated and results-driven Insurance Industry Specialist to join our team. As an Insurance Industry Specialist with Alchemy Financial Group, you will be...

  • Facilities Maintenance Specialist

    4 weeks ago

    Sussex, Wisconsin, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Company OverviewWe are seeking a skilled Facilities Maintenance Specialist to join our team at the Institute of Inspection, Cleaning and Restoration Certification. As a ServiceMaster Service Partner, we pride ourselves on delivering exceptional customer service and maintaining clean, healthy environments.Estimated Salary: $15.00 - $17.00 per hourJob...

  • Clinical Specialist- Allergy

    4 days ago

    Sussex, United States United Allergy Services Full time

    Be part of our team of Clinical Allergy Specialists making a difference in the lives of allergy sufferers! Are you seeking a medical career opportunity where you make a real difference in patient lives? Do you enjoy patient interaction? Are you looking for a work environment that promotes career growth? If so, join our team of Clinical Allergy Specialists!...

  • Member Team Lead Specialist

    4 weeks ago

    Sussex, Wisconsin, United States Sam's Club Full time

    Job OverviewSam's Club seeks a skilled Member Team Lead Specialist to join our team. As a Member Team Lead Specialist, you will be responsible for overseeing assigned areas of responsibility, providing exceptional member service, and driving business results.Responsibilities- Assists management in supervising associates, assigning duties, communicating...

  • Auto Parts Inventory Specialist

    4 weeks ago

    Sussex, New Jersey, United States Franklin Sussex Auto Mall Full time

    About Franklin Sussex Auto MallWe are a leading auto mall in the region, committed to providing exceptional service to our customers. As a premier destination for all their automotive needs, we are looking for a highly skilled and experienced Auto Parts Inventory Specialist to join our team.Salary and BenefitsThe salary range for this position is $70,000 -...

  • Store Product Specialist

    4 weeks ago

    Sussex, New Jersey, United States ShopRite Full time

    At ShopRite, we're seeking a highly motivated Store Product Specialist to join our team. In this role, you'll be responsible for ensuring the accuracy and presentation of our bakery products.About UsWe're a leading grocery retailer with a commitment to delivering high-quality products and exceptional customer service. Our team members are the backbone of our...