Field Technician

Company Overview:

World Wide Technology is looking for Field Technician. This job is part of WWT’s Strategic Resourcing services. The candidate will be supporting a WWT customer and will be employed by one of WWT’s preferred partners.

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation we inspire, build and deliver business results, from idea to outcome.

Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 5,400 people and operates in more than 2+ million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eighth consecutive year and was awarded for multiple categories on Glassdoor’s 2019 Employees' Choice Awards, honoring the Best Places to Work.

JOB DESCRIPTION:

Job Title: Field Technician

Location: Emeryville, CA

Duration: 12 months+

Job Responsibilities:

Looking for a proactive technician to assist with help desk tickets, imaging laptops, level 2 support, and any other support issues that may occur on-site.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Troubleshoot and resolve IT problems in a timely manner to minimize downtime Set up and maintain user accounts and profiles within various systems and applications Imaging laptops New employee tech onboarding Troubleshooting hardware such as Lenovo Docking Stations, iPhones and apps, server issues, and laptops Onsite as needed but could be 3-4 days when new hardware needs to be received or there are asset updates Required Skills:

Proven experience as a Helpdesk Technician or similar role Proficiency in troubleshooting software and hardware issues.

Microsoft applications

Imaging laptops

Troubleshooting IPhones/iOS apps

Relevant certification or degree in Information Technology or a related field is a plus Ability to work independently and efficiently, demonstrating initiative and a proactive approach to problem-solving.

Excellent problem-solving and communication skills.

3-5 years of experience as a Field tech or help desk tech Experience with ServiceNow