NICE CXONE/ Contact Center Engineer

3 weeks ago

Lansing, United States InfoPeople Corporation Full time

NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:

  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.

Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement

  • NICE CXONE InContact Contact Center Engineer

    3 weeks ago

    Lansing, United States RICEFW Technologies Inc Full time

    Role Description: NICE CXONE InContact Contact Center EngineerWe are seeking a talented NICE CXONE InContact Contact Center Engineer to take on a technical lead role. This position involves working closely with cross-functional teams and agency business teams to support and implement sophisticated contact center solutions. Key responsibilities and...

  • NICE CXONE InContact Contact Center Engineer

    3 weeks ago

    Lansing, United States RICEFW Technologies Inc Full time

    Role Description: NICE CXONE InContact Contact Center EngineerWe are seeking a talented NICE CXONE InContact Contact Center Engineer to take on a technical lead role. This position involves working closely with cross-functional teams and agency business teams to support and implement sophisticated contact center solutions. Key responsibilities and...

  • NICE CXONE InContact Contact Center Engineer

    3 weeks ago

    Lansing, United States Marshall Technologies Full time

    Job DescriptionJob DescriptionJob Title: NICE CXONE InContact Contact Center EngineerLocation: Lansing, MI (Hybrid)Employment Type: ContractExperience Required: 5+ yearsNOTE: Only Locals to MI Job Description:We are seeking a skilled and experienced NICE CXONE InContact Contact Center Engineer to join our team. This technical lead role requires a strong...

  • NICE CXOne Engineer

    7 days ago

    Lansing, United States A-Line Staffing Solutions Full time

    Job Title: NICE CXone Contact Center Engineer Location: Hybrid – Lansing, MIw-2 based contract role, No C2C will be considered for this roleRate: 60-80/hr on w-2 Role Overview: We are seeking a skilled NICE CXone Contact Center Engineer to lead techn...

  • NICE CXOne Engineer

    2 weeks ago

    Lansing, United States A-Line Staffing Solutions Full time

    Job Title: NICE CXone Contact Center Engineer Location: Hybrid – Lansing, MI w-2 based contract role, No C2C will be considered for this role Rate: 60-80/hr on w-2 Role Overview: We are seeking a skilled NICE CXone Contact Center Engineer to lead technical efforts and collaborate with cross-functional teams and business units to develop and support...

  • NICE CXOne Engineer

    7 days ago

    Lansing, United States A-Line Staffing Solutions Full time

    Job Title: NICE CXone Contact Center Engineer Location: Hybrid – Lansing, MI w-2 based contract role, No C2C will be considered for this role Rate: 60-80/hr on w-2 Role Overview: We are seeking a skilled NICE CXone Contact Center Engineer to lead technical efforts and collaborate with cross-functional teams and business units to develop and support...

  • NICE CXOne Engineer

    3 weeks ago

    Lansing, United States A-Line Staffing Solutions Full time $60 - $80

    Job DescriptionJob DescriptionJob Title: NICE CXone Contact Center EngineerLocation: Hybrid – Lansing, MIw-2 based contract role, No C2C will be considered for this roleRate: 60-80/hr on w-2 Role Overview: We are seeking a skilled NICE CXone Contact Center Engineer to lead technical efforts and collaborate with cross-functional teams and business units...

  • NICE CXONE/ Contact Center Engineer

    7 days ago

    Lansing, United States InfoPeople Full time

    NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release...

  • Cloud Contact Center Engineer specializing in NICE CXone solutions

    3 weeks ago

    Lansing, United States Novalink Solutions LLC Full time

    Job DescriptionJob DescriptionNICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact centersolutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and...

  • NICE CXOne InContact Contact Center Engineer

    2 weeks ago

    Lansing, United States VRK IT Vision Inc Full time

    Job DescriptionJob DescriptionKey Responsibilities:Client Interaction: Act confidently in a client-facing role, managing multiple stakeholders effectively.Release Planning & Execution: Coordinate and perform release planning, development, testing, and deployment of IVR enhancements for multiple agencies.Call Flow Design & Integration: Design call flows, chat...

  • NICE CXONE InContact Contact Center Engineer

    3 weeks ago

    Lansing, United States ACL Digital Full time

    Description:Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).Manage NICE BU and provide Subject...

  • NICE CXONE InContact Contact Center Engineer

    3 weeks ago

    Lansing, United States ACL Digital Full time

    Description:Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).Manage NICE BU and provide Subject...

  • Contact Center Consultant

    3 weeks ago

    Lansing, United States Morph Enterprise Full time

    Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform...

  • Contact Center Consultant

    3 weeks ago

    Lansing, United States Morph Enterprise Full time

    Role description:NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release...

  • Contact Center Consultant

    3 weeks ago

    Lansing, United States Morph Enterprise Full time

    Role description:NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release...

  • Contact Center Engineer

    3 weeks ago

    Lansing, United States Morph Enterprise Full time

    Job DescriptionJob DescriptionRole description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:Confident in a client facing role and possess the ability to manage multiple...

  • Cloud Engineer

    4 days ago

    Lansing, United States I2USystems Inc Full time

    The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and Nonlocal candidates can apply. MUST BE WILLING TO RELOCATE Top Skill & Years of Experience...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States Stafford Gray Full time

    Please do not submit DevOps Cloud Engineers. Manager is looking for an Engineer to code on the NICE CXone platform. Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with...

  • Cloud Engineer

    3 weeks ago

    Lansing, United States Praxis Consultants Inc Full time

    Job DescriptionJob DescriptionHello,I hope you are doing good!This is Babita from Praxis Consultants Inc. We have an immediate job opportunity with one of our Client. Please find the job description below and forward your updated Resume\Profile to Babita@praxisconsultantsinc.com, so that we can discuss the positionPlease don't share 'DevOps Cloud...

  • Cloud Contact Center Engineer

    3 months ago

    Lansing, United States NR Consulting Full time

    Job Requirements: This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: •Confident in a client facing role and possess the ability to manage multiple stakeholders. •Coordinate and perform release planning, development, testing, and...