Director, Fraud Surveillance

Job Description:

The Role

Are you interested in leading a team tasked with preventing financially motivated criminals from causing significant financial exposure to the firm? The team is tasked with vetting fraud detection output, and all aspects of responding to fraud incidents. Our environment is fast-paced and requires frequent changes in how we operate based on the latest criminal tactics. As Director of this team, the candidate will have the opportunity to influence how we react to these changes and coach a team of highly motivated fraud analysts. You will also drive innovation and ensure your team, and FIU, learns from failures while celebrating success.\u00A0 You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role.\u00A0 The Value You Deliver

• Operational responsibility for a highly motivated team of fraud analysts and managers tasked with reviewing potential fraud incidents, collecting the evidence, and protecting the customer
• Recruiting, managing and mentoring team members, which can include other people managers
• Leading the review of major fraud incidents and communicating the facts to leadership
• Communicating fraud surveillance capabilities and the latest fraud trends to our business partners and advocating for strong business controls when required
• Working directly with partners from legal and the business to assess reimbursement claims under the Fidelity Customer Guarantee
• Collaborating with Fidelity s customer facing fraud response teams to help setup our customers for success \u00A0
• Influencing operational policies & procedures
  \u00A0

The Expertise and Skills You Bring

• Prior experience managing people preferred
• Previous Risk/Supervisory/Compliance/Fraud/Anti-Money Laundering experience a plus
• Detailed knowledge of brokerage and money movement operations
• FINRA Series 7 & 24 or 9/10 required
  \u00A0

The Team

Fraud Surveillance is part of Risk s Financial Intelligence Unit (FIU) and plays a critical, front-line role in the protection of Fidelity assets from account takeover, account owner fraud and Identity theft. Fraud Surveillance Analysts are located at 4 different sites and work together with FIU s Cyber Fraud Fusion Center and Investigation Teams as well as business partners across the enterprise.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.