Principal Software Engineer/Developer

1 week ago

Westlake, United States Fidelity TalentSource LLC Full time



Job Description:

Position Description:

Builds and improves enterprise-scale platform architecture to accomplish data communication protocols -- HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, and SDP. Develops and provides software solutions for voice, email, and Web chat communication channels. Builds automation pipelines using Continuous Integration and Continuous Delivery (CI/CD) tools -- uDeploy and Ansible. Improves application data management using Docker. Uses business knowledge to translate the vision for divisional initiatives into business solutions by developing complex or multiple software applications and conducting studies of alternatives. Analyzes and recommends changes in project development policies, procedures, standards, and strategies to development experts and management.

Primary Responsibilities:

  • Participates in architecture design teams.
  • Defines and implements application level architecture.
  • Develops applications on complex projects, components, and subsystems for the division.
  • Recommends development testing tools and methodologies and reviews and validates test plans.
  • Responsible for QA readiness of software deliverables.
  • Develops comprehensive documentation for multiple applications or subsystems.
  • Establishes full project life cycle plans for complex projects across multiple platforms.
  • Responsible for meeting project goals on-time and on-budget.
  • Advises on risk assessment and risk management strategies for projects.
  • Plans and coordinates project schedules and assignments for multiple projects.
  • Acts as a primary liaison for business units to resolve various project/technology issues.
  • Provides technology solutions to daily issues and technical evaluation estimates on technology initiatives.
  • Advises senior management on technical strategy.
  • Mentors junior team members.
  • Performs independent and complex technical and functional analysis for multiple projects supporting several divisional initiatives.
  • Develops original and creative technical solutions to on-going development efforts.

Education and Experience:

Bachelor s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) implementing Contact Center Technologies and Customer Relationship Management applications -- Genesys Engage, Genesys Cloud CX, and Amazon Connect.

Or, alternatively, Master s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Principal Software Engineer/Developer (or closely related occupation) implementing Contact Center Technologies and Customer Relationship Management applications -- Genesys Engage, Genesys Cloud CX, and Amazon Connect.

Skills and Knowledge:

Candidate must also possess:

  • Demonstrated Expertise (\u201CDE\u201D) developing and supporting reusable and scalable chat and e-mail applications, using Genesys Contact Center Suite of Applications, SIP Clustering, Infomart,Skill Based and Service Level routing, SIP messages, and Blackchair.
  • DE participating in the Software Development Life Cycle (SDLC) -- performing Continuous Integration (using Jenkins), Continuous Deployment (using IBM uDeploy), and code scanning (using Sonar and Veracode) to ensure code is secure and not vulnerable to exploitation through internal and external hacking; performing Docker containerization for deployment on LinuxVirtual; and deploying highly secured Web and mobile applications to Amazon Cloud regions -- Amazon S3, Amazon ECS, and Amazon EC2.
  • DE facilitating pipeline jobs to ensure build quality within QA environments and automation framework maintenance with daily runs, using Maven, Jenkin, and Groovy.
  • DE designing and developing high performant event driven financial applications, using JAVA/J2EE, and Web technologies (Angular, JavaScript, and Node JS).

#PE1M2





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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