Health Benefits Assistant

14 hours ago

Madison, United States ABC for Health, Inc. Full time

ABC for Health seeks a Health Benefits Assistant to join our team ABC for Health is a public interest law firm that promotes health equity and social justice. We help clients impacted by health disparities due to income, race, or poverty to connect to health care coverage and services in Wisconsin. A Health Benefits Assistant is an entry-level position at ABC for Health, with opportunities for growth and advancement. The Health Benefits Assistant provides help to attorneys and other staff in client interviewing, problem resolution, benefits management, and other advocacy services. The Health Benefits Assistant will help families as they get, use, and keep health coverage and services. Fluency in Spanish preferred but not required.


The position includes comprehensive internal training and requires at least a 1-year commitment.


The Health Benefits Assistant reports to ABC for Health’s senior advocacy staff. Some travel to local health care providers to meet with patients is required. In daily activities, the Health Benefits Assistant:

  • Assists and supports direct client services activities
  • Conducts health benefits screening interviews with individuals and families
  • Provides proactive advocacy services to help clients obtain and maintain health care financing through public and private sources of benefits
  • Supports Health Benefits Advocates, Health Benefits Counselors, and attorneys
  • Provides support for meetings, committees, materials development, training activities, and administrative office services 


DUTIES AND RESPONSIBILITIES

  • Conduct initial intake interviews with clients/callers seeking help and identify questions and desired relief. Help gather information necessary to determine eligibility for health coverage programs. Client interviews may be conducted over the phone or in person.
  • Support Health Benefits Advocates, Counselors, and attorneys with client work and coordination with local hospitals, including billing office coordination and support.
  • Provide clients with information, referrals and counseling to help them identify financing resources, obtain public health benefits such as Medical Assistance, and maximize benefits available under health insurance and HMO plans.
  • Provide information and referrals to help clients with issues outside of agency scope.
  • Record information in Advocus (client services screener/database) and closely monitor case management tasks, and facilitate database maintenance. Report on case status at weekly case meetings.
  • Compile client services statistics for progress reports.
  • Participate in training, publication development, and fundraising activities of ABC for Health.
  • Assist Health Benefits Advocates and Counselors as needed.
  • Participate in general office support, operations, and maintenance.
  • Coordinate with HealthWatch Wisconsin activities, priorities and events.
  • Other duties as assigned by supervisor


KNOWLEDGE AND SKILLS REQUIRED

  • Fluency in Spanish preferred but not required.
  • Understanding and empathy for people struggling to secure health care coverage and services
  • Excellent record keeping, organizational skills, and attention to detail.
  • Excellent written communication and interpersonal skills.
  • Knowledge of Microsoft Office/SharePoint.
  • Service industry phone and personal customer experience helpful
  • Familiarity with community’s health and social service programs helpful
  • Ability to work independently with a positive “can do” attitude is a must


FRINGE BENEFITS PACKAGE (for full time, salaried employees):

  • Our typical workday is 8:30am-5pm with an hour allowed for lunch (a 7.5 hour workday; 37.5 hour work week, a schedule that returns up to 130 hours each year to the employee over a traditional 40-hour work week.)
  • ABC provides 3 weeks of paid vacation in the first year of employment—4 weeks in subsequent years.
  • We observe 11 holidays, which are paid days for full time staff.
  • Sick leave is accumulated at 7.5 hours/month worked.
  • Employees are paid twice a month, generally on the 15th and last day of the month.
  • ABC pays 95% of health care premiums.
  • We have a Delta Dental plan that employees pay for
  • ABC provides life insurance and Long Term Disability
  • ABC contributes 4% of salary to a Vanguard SEP IRA. (Employees can make additional contributions).
  • ABC has a Flexible Spending Account (through SASI) for health, transportation or childcare.

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