Customer Service Rep

5 days ago

Irvine, United States Ultimate Staffing Full time

Ultimate Staffing is seeking a Customer Service Representative for a financial services company in Irvine, CA This individual will play a key role in taking customer and employee calls while completing dynamic job assignments, technician tracking, and job rescheduling functions using technical workforce management tools in our customer service center. Also responsible for relaying and recording information to field personnel via radio, telephone, messaging or other forms of communications.


**We are ONLY seeking candidates who can start Full-Time IMMEDIATELY (we will NOT accept any applicants who require a 2-week notice).**

Location: Fully onsite in Irvine, CA 92618
Job Type: Temp-To-Hire
Schedule: Monday through Friday 8am-5pm

Responsibilities:
* Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between technician, operations managers, sales force, dealer clients, business office and end user customer.
* Assist in driving field productivity through efficient call handling and support.
* Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments.
* Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary trunk rolls.
* Escalate any issues outside of your technical scope.
* Record customer service calls into scheduling system and data base to provide accurate customer service history in each customer account and record of service calls.
* Assist the technicians over the phone by providing accurate information of issues and testing systems to ensure all services are working for the customer.
* Close work orders using proper solution and clear codes. Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one time charges being added to the account.
* Record and classify all inbound calls.
* Assist all departments for billing, pricing, and training needs.


Qualifications:
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Tech savvy: highly skilled in computers and systems including MS Office or Google Workspace

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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