RMA Specialist

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. 

The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. 

The Return Material Authorization (RMA) Specialist is responsible for processing all returns to ensure return efficiency and accuracy and keeping a detailed record keeping for the Quality Department. The RMA Specialist position is an essential part of our value chain.

Responsibilities to include the following:

• Receive, organize, and process daily returns for credit
• Keep accurate and detailed records on all return/exchange items
• Sort all return/exchange items into quality and non-quality segments and forward to the appropriate department
• Code repair and replacement requests and forward when other departments must fulfill
• Summarize findings from analyses to help draw conclusions
• Assist with daily consumer/ B2B receiving when needed
• Identify trends in quality issues as well as repair and replacement requests
• Additional duties as assigned

Qualifications and Education Requirements:

• Candidate must possess critical thinking and problem-solving ability
• Effective at performing detail-oriented tasks, and data analysis
• Exceptional written and verbal communication skills to manage across functions at various levels
• Must have experience using an enterprise resource planning software
• Microsoft Office experience a plus
• Gala/BUTR experience a plus (internal inventory management systems)

Benefits 

• Comprehensive medical, dental, and vision plans 
• 401(k) and company match 
• Paid vacation and holiday 
• Discounts of camera gear 

Job Type: Full-time 

Location: Smyrna, GA