Program Manager
2 weeks ago
Job Description
Sr Design Ops Specialist
The Senior Design Operations Specialist will manage aspects of people, process and tools within the Digital Design Office. This role will work within a cross-functional team to oversee delivery of experience designs, and across teams to help install foundational programs that drive day-to-day interactions. The Design Ops team is at the center of transforming ways of working and improving client experiences and to do so, this role will utilize change management skills, require strong communication and collaboration and should be familiar with modern digital delivery methods.
Key Responsibilities and Duties
- Develop and evolve strategies designed to optimize Design Office operations and performance.
- Own Journey delivery and manage one or more cross-functional teams by conducting prioritization discussions and organizing design, content, research and accessibility deliverables
- Conduct Agile routines, including daily standups, sprint planning and retrospectives for creative development planning and execution.
- Collaborate and coordinate with technology partners, internal SME’s, and vendors as needed to understand cross-project dependencies
- Resource and capacity management to align talent with demand, balancing delivery and innovation.
- Support process development initiatives to increase efficiency, effectiveness, and governance of internal processes.
- Proactively identify risks and recommends alternative solutions when planned schedule is jeopardized.
- Advocate for UX and overall client experience.
- Foster a culture of creativity, inclusivity and collaboration.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
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