Phone Support Technician

3 weeks ago

Jonesville, United States Hirsch Solutions LLC Full time

We are seeking a Phone Support Technician with a strong troubleshooting background and excellent customer service skills. This role does not require travel and is ideal for someone who thrives on solving technical issues and enjoys interacting with customers over the phone. Successful candidates will receive on-the-job training.


Key Responsibilities

  1. Provide phone-based troubleshooting and support for customer equipment.
  2. Guide customers through necessary adjustments or repairs to ensure smooth equipment operation.
  3. Maintain accurate records of support calls and escalate issues to field service when needed.
  4. Manage shared email inbox with customer inquiries.
  5. Perform other duties as required.


Required Qualifications

Education: Associates degree or equivalent experience


Experience:

  1. Experience in technical support or troubleshooting role, preferably with electro/mechanical machinery preferred but not required.
  2. Knowledge of commercial embroidery equipment is a plus.


Skills:

  1. Proficiency with electronics, mechanics, and strong diagnostic skills.
  2. Excellent customer focus, with the ability to respond professionally and reliably to a range of customer inquiries.
  3. Strong verbal communication skills and comfortable with providing remote support.
  4. Ability to read and understand technical schematics and documentation.
  5. Able to manage multiple tasks in a fast-paced, customer-focused environment.
  6. Proficiency in Microsoft Office Products


Certifications/Licenses:

Valid Driver’s License


Preferred Qualifications

- Experience operating/maintaining Tajima Embroidery machines.

- Bilingual (optional)


Key Competencies


- Customer focus

- Problem-solving

- Effective communication


Working Conditions

No travel is required; work is conducted in an office setting, occasional physical demands related to troubleshooting inquiries.



Affirmative action plan/equal employment opportunity (AAP/EEO) statement—

Hirsch Solutions LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, sexual orientation, gender identity, national origin, veteran or disability status.


Other duties—

As directed by the manager.


How to apply-

Please send your CV and resume to hr@hsi.us

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