Information Technology Solutions Manager

2 days ago

Dallas, United States Franklin Fitch Full time

Position Title: IT Infrastructure Solutions Manager (IaaS)

Location: Hybrid/Remote/Flexible, managing teams globally disbursed


Company Overview:

Our client is a prominent Software Company and Managed Service Provider (MSP) that delivers cutting-edge infrastructure solutions to global clients. With a commitment to empowering organizations through reliable, scalable, and secure Infrastructure-as-a-Service (IaaS) platforms, they seek a Head of Cloud Services to lead a global team, ensuring top-tier service delivery, exceptional customer satisfaction, and operational efficiency.


Role Overview:

As the Head of Cloud Services, you will oversee the management and delivery of the company’s cloud and IaaS solutions. This leadership role requires a highly motivated, client-focused professional with the ability to lead large, international technical teams. You will ensure SLA adherence, monitor KPIs, and drive innovation in cloud services, with a strong emphasis on security, compliance, and performance.


Key Responsibilities:


1. Team Leadership & Development

  • Lead and inspire a globally distributed cloud services team, fostering a culture of excellence, accountability, and continuous learning.
  • Mentor and develop team members, supporting their growth through individual development plans and creating opportunities for career advancement.
  • Promote a collaborative team environment that emphasizes high standards and client satisfaction.

2. Cloud Service Delivery & SLA Management

  • Oversee the delivery of cloud and IaaS services, ensuring compliance with all SLAs and alignment with client expectations.
  • Implement monthly performance reporting on service health, client satisfaction, and team productivity.
  • Collaborate across the organization to ensure that cloud services align with the client’s technology strategy and meet evolving client needs.

3. Security & Compliance

  • Lead initiatives to enhance cloud security, including system hardening, patch management, and vulnerability management.
  • Conduct regular security audits and partner with security leadership to address emerging threats, ensuring a resilient and secure cloud environment.
  • Ensure that all cloud services comply with ISO 27001 standards and other relevant security frameworks.

4. Client Relationship Management & Business Development

  • Act as a key point of contact for client escalations, ensuring a client-focused approach to issue resolution.
  • Support business development by identifying opportunities to enhance and expand cloud services, aligning delivery with client growth objectives.
  • Build and maintain strong client relationships, leveraging insights to inform service improvements and new offerings.

5. Innovation & Continuous Improvement

  • Develop and implement a strategic roadmap for cloud service innovation, driving initiatives that enhance operational efficiency and client satisfaction.
  • Identify opportunities to integrate new technologies and processes that enhance cloud performance and deliver measurable value to clients.

6. Financial & Supplier Management

  • Oversee the cloud services budget, ensuring delivery within the allocated budget while achieving high standards of quality and cost-efficiency.
  • Manage vendor relationships, ensuring reliable service delivery and negotiating favorable terms for cloud-related products and services.

7. Documentation, Process, & Change Management

  • Maintain clear, accurate documentation for all cloud services, client engagements, and operational processes.
  • Ensure that effective change control procedures, comprehensive testing, and meticulous planning are in place to maintain stability and scalability.


Required Skills and Qualifications:


  • Leadership Experience: Proven ability to lead, motivate, and develop high-performing technical teams across global locations.
  • Cloud & Infrastructure Expertise: Strong experience in managing cloud services, including virtualization, cloud infrastructure, automation, and IaaS delivery.
  • Client-Focused: Skilled in managing external client relationships with a commitment to delivering an exceptional customer experience.
  • Security & Compliance Knowledge: Experience working within ISO 27001 or similar security frameworks, with a focus on secure, compliance-driven environments.
  • ITIL Foundation: Strong understanding of ITIL best practices and their application within managed services.
  • Analytical Skills: Strong problem-solving abilities with a strategic approach to identifying and resolving challenges.
  • Business Development Orientation: Ability to identify new service opportunities that align with client needs and business objectives.
  • Exceptional Communication: Strong verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders.


This is a fantastic opportunity for an experienced cloud services leader to make a significant impact within a globally recognized MSP. If you are ready to drive innovation and excellence in cloud services, apply now to take your career to the next level.

  • Fulcrum Technology Solutions | Solutions Architect/Field CTO

    2 weeks ago

    dallas, United States Fulcrum Technology Solutions Full time

    Fulcrum is hiring for a full-time (direct hire) Field CTO/Solutions Architect. The role is primarily (75%+ remote) but due to the geographical location of our customers we can only consider candidates in the Dallas or DFW market for this position.Company Overview:We are an established IT consulting and managed services organization of approximately 150...

  • Fulcrum Technology Solutions | Solutions Architect/Field CTO

    2 weeks ago

    dallas, United States Fulcrum Technology Solutions Full time

    Fulcrum is hiring for a full-time (direct hire) Field CTO/Solutions Architect. The role is primarily (75%+ remote) but due to the geographical location of our customers we can only consider candidates in the Dallas or DFW market for this position.Company Overview:We are an established IT consulting and managed services organization of approximately 150...

  • Howard Technology Solutions | Cyber Security Presales Engineer

    2 weeks ago

    dallas, United States Howard Technology Solutions Full time

    *This position requires you to be located and frequently travel to customer sites from Texas to Arizona to provide onsite support. Candidates currently located within this territory are preferred.ABOUT HOWARD TECHNOLOGY SOLUTIONSHoward Technology Solutions stands at the forefront of advanced technology services. As the fastest-growing division of Howard...

  • Converge Technology Solutions | Enterprise Account Executive

    4 weeks ago

    dallas, United States Converge Technology Solutions Full time

    Position DescriptionThis exciting opportunity is full-time and permanent with Converge Technology Solutions. The Account Executive is expected to uncover and win new business/account opportunities and support/grow existing business. Opportunities include cross-selling the array of hardware, software, cloud and professional/managed services our organization...

  • Converge Technology Solutions | Enterprise Account Executive

    4 weeks ago

    Dallas, United States Converge Technology Solutions Full time

    Position DescriptionThis exciting opportunity is full-time and permanent with Converge Technology Solutions. The Account Executive is expected to uncover and win new business/account opportunities and support/grow existing business. Opportunities include cross-selling the array of hardware, software, cloud and professional/managed services our organization...

  • Information Security Compliance Lead

    1 month ago

    Dallas, Texas, United States Technology Recruiting Solutions Full time

    Role OverviewWe are seeking an experienced Information Security Compliance Lead to join our team at Technology Recruiting Solutions. The successful candidate will be responsible for developing and implementing IT security governance and risk management functions to ensure compliance with established internal controls, regulatory, and legal requirements.Key...

  • Solutions Architect/Field CTO

    5 days ago

    Dallas, United States Fulcrum Technology Solutions Full time

    Fulcrum is hiring for a full-time (direct hire) Field CTO/Solutions Architect. The role is primarily (75%+ remote) but due to the geographical location of our customers we can only consider candidates in the Dallas or DFW market for this position.Company Overview:We are an established IT consulting and managed services organization of approximately 150...

  • Solutions Architect/Field CTO

    2 weeks ago

    Dallas, United States Fulcrum Technology Solutions Full time

    Fulcrum is hiring for a full-time (direct hire) Field CTO/Solutions Architect. The role is primarily (75%+ remote) but due to the geographical location of our customers we can only consider candidates in the Dallas or DFW market for this position.Company Overview:We are an established IT consulting and managed services organization of approximately 150...

  • Safari Solutions Strategic Technology Partners Network Specialist

    2 weeks ago

    Dallas, Texas, United States Safari Solutions Strategic Technology Partners Full time

    Job DescriptionSafari Solutions Strategic Technology Partners has an exciting opportunity for a Network Technician to join our Events Team. This is a full-time position that requires travel up to 65% of the year, with opportunities for professional growth and development in a dynamic and fast-paced environment.We are seeking a highly skilled and experienced...

  • Technical Solutions Director

    2 weeks ago

    Dallas, Texas, United States Fulcrum Technology Solutions Full time

    Fulcrum Technology Solutions is hiring a Technical Solutions Director to lead our clients' technology initiatives. This role offers a competitive compensation package, comprehensive benefits, and the opportunity to influence strategic technology decisions.The estimated salary for this position is $140,000 - $180,000 per year, depending on experience.Job...

  • Cyber Security Solutions Architect

    4 weeks ago

    Dallas, Texas, United States Howard Technology Solutions Full time

    Job OverviewWe are seeking a highly skilled Cyber Security Pre-Sales Engineer to join our team at Howard Technology Solutions. As a key member of our sales team, you will play a crucial role in helping clients navigate the complex world of cybersecurity solutions.In this exciting opportunity, you will work closely with our sales team to assess customer...

  • Strategic Technology Solutions Director

    1 month ago

    Dallas, Texas, United States SpringbokIT Full time

    Job DescriptionWe are seeking a highly skilled Strategic Technology Solutions Director to join our team at SpringbokIT. As a key member of our organization, you will be responsible for overseeing the creation and implementation of new technology solutions, guiding them from initial concept to full adoption.This role involves working closely with both...

  • Deputy Chief, Information Technology

    2 months ago

    Dallas, United States Kipp Inc Full time

    Department: Regional Support and LeadershipCompany DescriptionKIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 32,000 students across Austin, Dallas, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare...

  • Deputy Chief, Information Technology

    3 weeks ago

    Dallas, United States KIPP Schools Full time

    Company DescriptionKIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 32,000 students across Austin, Dallas, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to...

  • Deputy Chief, Information Technology

    2 months ago

    Dallas, United States Kipptexas Full time

    Department: Regional Support and LeadershipCompany DescriptionKIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 32,000 students across Austin, Dallas, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare...

  • Enterprise IT Solutions Specialist

    2 weeks ago

    Dallas, Texas, United States ISHPI Information Technology Full time

    About the RoleThis is a full-time position offering a competitive annual salary range of $80,000 - $90,000. As a Software/Database Developer III, you will play a critical role in shaping the future of our organization by delivering innovative software solutions that meet the needs of our customers.In this role, you will have the opportunity to work on...

  • Deputy Chief, Information Technology

    2 months ago

    Dallas, United States Kipp Enc Full time

    Department: Regional Support and LeadershipCompany DescriptionKIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 32,000 students across Austin, Dallas, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare...

  • Senior Network Solutions Architect

    1 month ago

    Dallas, Texas, United States Safari Solutions Strategic Technology Partners Full time

    Safari Solutions Strategic Technology Partners is seeking a highly motivated Senior Network Solutions Architect to join our team.About the RoleThis is an exciting opportunity for a skilled professional with expertise in designing, implementing, and maintaining network solutions for large-scale events. The ideal candidate will have excellent project...

  • Lead Java Developer

    6 days ago

    Dallas, Texas, United States ISHPI Information Technology Full time

    About the JobWe are seeking a highly skilled Java Software Architect to join our team at ISHPI Information Technology.About the Company:ISHPI Information Technology is a leading provider of information technology services to the Department of Defense and other government agencies.We have a proven track record of delivering high-quality solutions that meet...

  • Planet Technology | Solution Architect

    3 weeks ago

    dallas, United States Planet Technology Full time

    We are looking for a Solution Architect for our trusted client in Financial Services - Must have 5 years of experience with Adobe Experience Platform, real-time CDP, and personalization using Adobe Target. Please apply if this sounds like you!Hybrid in Dallas - Must be local Expertise in MarTech Architecture & AEP - 5 years in AEP is Required6+ months...