ServiceNow Reporting

2 weeks ago

Malvern, United States Randstad Digital Full time

The manager is looking for a candidate with solid skills in building reporting and running queries in Service Now. ITIL Cert is also highly desired. Should be comfortable working with multiple teams to gather intel on what reporting is needed. In addition to report creation and monitoring, she is looking for this resource to follow up on the findings from reporting as well (from an incident management perspective).


Responsibilities

1. Collects data to support assessment of IT service performance and ROI (Return On Investment). Supports collaboration with operations and other business functions to ensure successful and ITIL-compliant practices and processes.

2. Evaluates, develops, and deploys new departmental processes. Identifies potential enhancements to existing processes.

3. Supports effective communication with all service providers and stakeholders.

4. Reviews documentation, technical processes and specifications to determine the intended functionality of ITIL initiatives.

5. Utilizes available service platforms to support all process management, reporting and governance?activities. Supports team in preparing for and participating in control reviews and internal/external audit engagements.

6. Participates in special projects and performs other duties as assigned.


Qualifications

ServiceNow- Experience with developing queries and reports in ServiceNow.

Experience with SQL development and Tableau Reporting.

Experience building Splunk dashboards.

ITIL Certification is a plus

  • ServiceNow Consultant

    4 weeks ago

    Malvern, United States JobRialto Full time

    Description: Responsibilities Collects data to support assessment of IT service performance and ROI (Return On Investment). Supports collaboration with operations and other business functions to ensure successful and ITIL-compliant practices and processes. Evaluates, develops, and deploys new departmental processes. Identifies potential enhancements to...

  • Project Data Analyst

    2 weeks ago

    Malvern, United States Veterans Sourcing Group Full time

    Job DescriptionJob DescriptionTitle: Project Data AnalystDuration: 9 Months C2HType: 100% RemoteESSENTIAL DUTIES & RESPONSIBILITIESResearches, collects, and evaluates data necessary to meet project reporting and evaluation requirements includingscope, schedule, and budgetAssists with the preparation of a variety of reports covering budget status, forecast...

  • CICS Systems Programmer

    5 days ago

    Malvern, United States Saxon Global Full time

    This is a 12 month contract with Vanguard. Hybrid onsite in Malvern, PA, Charlotte, NC or Plano, TX. Visa - All Open. Client job description This position is for a CICS Systems Programmer and a member of the Mainframe Services team that will primarily be accountable for ensuring a highly available mainframe system. This results-oriented job requires a...

  • Corporate Tech Bar Manager

    6 days ago

    Malvern, United States Saint-Gobain North America Full time

    What’s the job?The primary role of a Corporate Tech Bar Manager is to run, support, and take ownership of the Saint Gobain Corporate Technology Bar located in the Malvern, PA Headquarters. This role will be responsible for overseeing the daily operations of the IT support bar, a walk-in service center that provides technical assistance and provides...

  • Corporate Tech Bar Manager

    6 days ago

    Malvern, United States Saint-Gobain North America Full time

    What’s the job?The primary role of a Corporate Tech Bar Manager is to run, support, and take ownership of the Saint Gobain Corporate Technology Bar located in the Malvern, PA Headquarters. This role will be responsible for overseeing the daily operations of the IT support bar, a walk-in service center that provides technical assistance and provides...