Tier II Technician

3 weeks ago


Jefferson City, United States Farmer Companies Full time

Job Description

Tier II Technician


REPORTS TO: SYSTEMS ADMINISTRATOR

Farmer Holding Company is seeking a Tier II Technician to join our IT department. As a Tier II Technician, you will be responsible for providing technical support and assistance to the end user at multiple locations in field and office environments, troubleshooting, and resolving technical issues.


JOB TASKS AND RESPONSIBILITIES

  • Ability to complete computer and network installation and provide support to multiple client locations
  • Diagnose, troubleshoot, and resolve various hardware, software, and network problems
  • Assist with the install and configure new PC hardware and software on desktops, laptops, and peripherals such as phones, printer, scanners, external drives, and other related hardware
  • Perform wired and wireless network installation and troubleshooting
  • Develop and create user-friendly documentation for job processes, procedures, and techniques
  • Maintain proficiency in PC technical fields of expertise
  • Track and maintain accurate inventory of equipment
  • Identify areas of improvement in processes and systems by testing new hardware and software
  • Provide basic instructions on how to use various end user equipment
  • Additional duties as assigned


QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) is preferred
  • Proven experience working in a technical support role

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