Front Desk/Operations
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Job Description
Job Description
About Alpha Fit Club
Your Role as Front Desk/Operations
Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community.
As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym.
Key Responsibilities
Member Experience Customer Service Greet members with a warm, welcoming attitude
Assist with check-ins and class bookings
Provide information on membership options, promotions, and policies
Address member inquiries, concerns, and feedback professionally
Sales Actively promote and sell memberships and class packages
Educate members on promotions, add-ons, and benefits to enhance their experience
Operational Support Maintain a clean, organized front desk and lobby area
Support trainers and coaches with class transitions and studio upkeep
Troubleshoot minor tech issues with check-in systems and class software
Qualifications & Skills Strong interpersonal and communication skills
Sales-driven with the ability to upsell and close deals
Ability to multitask in a fast-paced environment
Comfortable with technology and gym management software
Passion for fitness and a team-oriented mindset
Schedule & Availability Part-time positions available
Must be available for early mornings, evenings, and weekends as needed.
Why Join Alpha Fit Club? Be part of a growing fitness community
Competitive pay and membership perks
A dynamic, supportive team environment
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