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IT Support Analyst II

2 weeks ago


Jacksonville, United States Interactive Resources - iR Full time

Position: Level II IT Support Specialist

Location: Jacksonville, FL


Full Time - Hourly


Overview:

We are seeking a motivated IT professional to handle advanced technical support and ensure exceptional customer service. This full-time role involves troubleshooting, system administration, and collaborating in a fast-paced environment.


Key Responsibilities:

  • Troubleshoot and repair PCs, printers, scanners, and network issues.
  • Provide advanced support for Windows 10/11 and manage user accounts.
  • Assist end-users with escalated issues via desk-side and remote support.
  • Handle imaging, deployment, and maintenance of desktop/laptop systems.
  • Install, configure, and update software.
  • Maintain technical documentation and knowledge base articles.
  • Manage audio/visual equipment and vendor relationships for repairs and upgrades.
  • Work with infrastructure teams on server maintenance and projects.
  • Stay updated on technology trends and suggest improvements.
  • Mentor Level I support team members.

Qualifications:

  • 2+ years of IT support experience.
  • Strong problem-solving, teamwork, and customer service skills.
  • Knowledge of operating systems, hardware, and software.
  • Proficient in Microsoft Office tools (Word, Excel, Outlook, Teams).
  • Self-motivated with the ability to multi-task and prioritize.

Education:

  • High school diploma or GED required; associate or bachelor’s degree preferred.