Remote Order Processor
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The best Order Processors are genuinely excited to help customers.
DUTIES AND
RESPONSIBILITIES:
Take and process orders via incoming phone calls.
Process discounts Ex :using member or promotional codes.
Answer product inquiries related to the order as necessary.
Escalate issues to Customer Service via Zendesk Ticket.
QUALIFICATIONS:
One to two years related experience or equivalent.
Ability to effectively communicate with people at all levels.
Excellent verbal and written communication skills and attention to detail.
Proficient with using computers, Website ordering, Email, and Google; Zendesk knowledge a plus.
Versatility, flexibility, and a willingness to approach constantly changing priorities with enthusiasm.
Ability to work independently; perform multiple tasks simultaneously; work at a productive pace, and respond with a sense of urgency to assist customers.
Ability to understand and follow written and verbal instructions.
Possess a friendly, patient, non-confrontational demeanor.
WORK ENVIRONMENT FOR REMOTE WORKQuiet and secure locationSecure and dependable WI-FI accessContinually required to talk or hearContinually utilize visual acuity to read technical information, decipher details, and / or use a keyboardIND8.
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