System Engineer

3 weeks ago

Carson City, United States IT Assure Full time

We are looking for a full-time System Engineer to join our team of high-performance IT consultants In this role you’ll be working directly with our CIO to support our customers' critical IT environments, and manage a small team of technicians.


This position offers a solid base salary, benefits, plus bonus. As a full-time employee, you will qualify for health insurance and cell-phone/computer reimbursement. We are a hybrid work environment and this position will require travel to customer sites. You will be working in the 8a - 5p Pacific Time Zone (PST) and a US citizen or green card holder (sorry, no exceptions). This is an awesome opportunity for someone who:

  • Wants a company that truly CARES about its customers and employees.
  • Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
  • Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
  • Enjoys having conversations with (and helping) small business owners.
  • Loves building relationships with people and providing a true “Wow” experience.
  • Wants a position that will offer upward earning and career advancement.
  • Appreciates KISS (keep it simple and stupid)


Please apply ONLY if you have at least two year’s experience working as technician in a IT service company or a company's IT department. You must have a proven track record for success. To apply, please send your résumé, along with a cover letter detailing why you think you’d be a great fit to join our team.


Our Values

  • Unimpeachable Character: We believe in integrity and honesty in every aspect of our work. Our team maintains high ethical standards and acts with honor, ensuring that our clients, employees, and vendors can trust us without question.
  • Sincere Candor: We believe in open and honest communication. Our commitment to sincere candor means that we speak the truth with clarity and respect. We value feedback and welcome constructive criticism, fostering a culture where people can express themselves freely without fear of judgment. By being candid, we build trust and ensure that everyone is on the same page.
  • Focused Dedication: Our approach is concentrated and purposeful. We give our full attention to the task at hand, ensuring we deliver exceptional results for our clients. We prioritize the most important tasks and avoid distractions to stay on track.
  • Proactive Actions: We don't just react to problems—we anticipate them and take steps to prevent them. We encourage our team to take the initiative and look for ways to improve our processes and services. By doing so, we create a more efficient and effective working environment.
  • Empathic Understanding: We value compassion and actively listen to the needs of our clients and team members. We aim to understand others' perspectives, allowing us to offer the best solutions and build strong relationships. Our focus on empathy ensures we approach each situation with care and respect.


Responsibilities

  • Support and communicate with customers
  • Prioritize and allocate resource to the current workload or support requests
  • Resolve technical issues, on-site visits and troubleshoots
  • Meet SLA requirements
  • Maintain high customer satisfaction
  • Maintain extensive process and procedure documentation and records in ticketing system
  • Keep and maintain customers or our information highly confidential


Requirements

  • Minimum 2 years of experience with MSP, IT service or within a corporate IT department
  • Experience with server & desktop operating systems and application software products in a Windows environment 
  • Experience with LAN/WAN/VPN network/firewall technologies (i.e. installation of routers, switches, and network client software) 
  • Customer service, support and response.
  • Excellent oral and written communication skills
  • Resolve technical issues
  • Reliable transportation


Bonus to have

  • Experience managing a team of technicians
  • Train and recruit technicians
  • Colleague or equivalent degree
  • PowerShell scripting knowledge
  • Experience with HP, Microsoft Exchange, Microsoft SQL, Veeam, VMWare
  • Experience with Active Directory, Entra ID
  • Ticketing systems
  • Project management
  • IT Certifications
  • CompTIA Network+, Security+ 
  • Microsoft MCP 
  • VMWare VCP 


Benefits

  • Health, dental and vision insurance 
  • Paid time off 
  • 401k with match
  • Training and certification reimbursements
  • Mileage, expense and technology reimbursements
  • Semi-annual bonus
  • Opportunities for career advancement


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