Customer Service Manager
3 weeks ago
Insurance agency is seeking to hire a Customer Service Manager.
The Customer Service Manager will report to the Director of Operations and lead a customer service team.
This position is 5 days onsite.
Responsibilities:
- Lead and manage a team of 25+ customer service representatives
- Develop and implement strategies to enhance the customer experience and streamline service processes, continuously seeking opportunities for improvement.
- Oversee the resolution of customer inquiries, concerns, and complaints
- Collaborate with cross-functional teams
- Monitor key performance indicators (KPIs) and metrics
- Conduct regular performance reviews, provide constructive feedback
Requirements:
- Bachelor's degree in business administration, finance, or a related field preferred.
- 5-10 years of progressive experience in customer service management, preferably within the insurance industry.
- Strong leadership skills
- Proficiency in Microsoft Word and Excel, with the ability to analyze data, generate reports, and make data-driven decisions.
-
Customer Service Manager
1 week ago
Fort Lauderdale, United States Hand & Stone - Fort Lauderdale Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceSEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE AND FACIAL SPA CUSTOMER SERVICE MANAGER POSITIONBenefits/PerksEmployee AppreciationHealth Insurance...
-
Aircraft Maintenance Service Manager
1 week ago
Fort Lauderdale, United States Banyan Air Service Full timeJob DescriptionJob DescriptionCompany Background and "Why Banyan?Banyan Air Services Inc.is the largest aviation complex in the southeast located in beautiful Fort Lauderdale. We are a full-service aviation company, providing award-winning FBO services, and maintenance, repair and overhaul (MRO) on turbine powered aircraft. Our avionics and maintenance...
-
Aircraft Maintenance Service Manager
2 days ago
Fort Lauderdale, United States Banyan Air Service Full timeJob DescriptionJob DescriptionCompany Background and "Why Banyan?Banyan Air Services Inc.is the largest aviation complex in the southeast located in beautiful Fort Lauderdale. We are a full-service aviation company, providing award-winning FBO services, and maintenance, repair and overhaul (MRO) on turbine powered aircraft. Our avionics and maintenance...
-
Customer Service Manager
2 weeks ago
Fort Lauderdale, United States IMG Inc. Full timeJob DescriptionJob DescriptionOur team here at Infinity has been working hard this year to meet and exceed our client's expansion goals. We have just opened up our location in the South Florida area and we are actively looking to grow our team! Here at Infinity, we handle all of the direct Customer Service, Sales, and Marketing work for our clients...
-
Customer Service Manager
7 days ago
Fort Lauderdale, United States IMG Inc. Full timeJob DescriptionJob DescriptionOur team here at Infinity has been working hard this year to meet and exceed our client's expansion goals. We have just opened up our location in the South Florida area and we are actively looking to grow our team! Here at Infinity, we handle all of the direct Customer Service, Sales, and Marketing work for our clients...
-
Customer Service Manager
2 days ago
Fort Lauderdale, United States IMG Inc. Full timeJob DescriptionJob DescriptionOur team here at Infinity has been working hard this year to meet and exceed our client's expansion goals. We have just opened up our location in the South Florida area and we are actively looking to grow our team! Here at Infinity, we handle all of the direct Customer Service, Sales, and Marketing work for our clients...
-
Customer Service Coordinator
1 week ago
Fort Lauderdale, United States C A P Engineering Inc Full time**Customer Service Coordinator** **Summary of Customer Service Coordinator** We are seeking a **Customer Service Coordinator **for our Broward operations team office. This position involves providing a full range of administrative and office management support. Must have an outgoing personality and not be afraid to take charge. **Duties, Responsibilities,...
-
Customer Service Representative
2 weeks ago
Fort Lauderdale, United States Venture Tech Solutions, Inc. Full timeSunrise Financial Solutions is looking for enthusiastic individuals, motivated to make a positive change in people's lives. To join our rapidly growing debt management team as a Customer Service Representative and help advocate for our clients to help them achieve financial freedom. We are excited to meet you, please make sure to submit your resume!! What we...
-
Customer Service Representative
4 days ago
Fort Lauderdale, United States Capital Bank MD Full timePosition Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of...
-
Customer Service Representative
2 days ago
Fort Lauderdale, United States Capital Bank MD Full timePosition Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of...
-
Customer Service Rep
2 days ago
Fort Lauderdale, United States Coastal Solutions Full timeJob DescriptionJob DescriptionCalling All Superheroes!Are you ready to unleash your incredible customer service powers for the greater good? We're on the lookout for a hero with a fundraising spirit and a heart full of philanthropy to take the helm and manage non-profit marketing campaigns across the land. You'll be the essential link between our...
-
Customer Service Representative
2 weeks ago
Fort Lauderdale, United States Outplex Full timeWe are seeking a dedicated and customer-oriented individual to join our dynamic team! As a Customer Service Representative, you will be holding a vital role in assisting customers on the phone answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues. You will be serving as a liaison between clinical teams,...
-
Customer Service Advisor
2 days ago
Fort Lauderdale, United States Icahn Automotive Group LLC Full timeExternal DescriptionPosition Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties Responsibilities First point of contact for customers on the phone and in the...
-
Customer Service Representative
3 weeks ago
Fort Lauderdale, United States TaxFam Full timeJob DescriptionJob DescriptionSalary: $20 - $25Customer Service Representative duties and responsibilitiesA Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:Providing introductory information to new customersEnsuring that customers are satisfied with products or servicesFollowing up...
-
Customer Service Representative
2 days ago
Fort Lauderdale, United States TaxFam Full timeJob DescriptionJob DescriptionSalary: $20 - $25Customer Service Representative duties and responsibilitiesA Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:Providing introductory information to new customersEnsuring that customers are satisfied with products or servicesFollowing up...
-
Customer Service Representative
6 days ago
Fort Lauderdale, United States Hallandale Pharmacy Full timeJob DescriptionJob DescriptionOverviewNow Hiring Full Time Customer Service Representive Located in: Fort Lauderdale, FloridaPay rate: $18.00-$19.00/HrSchedule: 9:30AM-6:00PM (Monday - Friday, Weekends as needed) What's in it for you:Health/Dental/VisionFlexible Spending Account (FSA) or Health Savings Accounts (HSA)Paid Time Off (PTO)Paid...
-
Customer Service Representative
2 days ago
Fort Lauderdale, United States Hallandale Pharmacy Full timeJob DescriptionJob DescriptionOverviewNow Hiring Full Time Customer Service Representive Located in: Fort Lauderdale, FloridaPay rate: $18.00-$19.00/HrSchedule: 9:30AM-6:00PM (Monday - Friday, Weekends as needed) What's in it for you:Health/Dental/VisionFlexible Spending Account (FSA) or Health Savings Accounts (HSA)Paid Time Off (PTO)Paid...
-
Customer Service Representative
2 weeks ago
Fort Lauderdale, United States Capital Bank Full timeDescription Position Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the...
-
Customer Service Representative
2 days ago
Fort Lauderdale, United States Capital Bank Full timeDescription Position Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the...
-
Customer Service Representative
7 days ago
Fort Lauderdale, United States Glass Doctor Full timeInside Sales/ Customer Service Representative Glass Doctor of Rome - Rome, GA $15 to 18 an hour We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of...