Network Operations Center Technician

4 weeks ago

Wichita, United States Yoh, A Day & Zimmermann Company Full time

As the NOC Technician, you will be responsible for providing advanced technical support to our customers and internal teams, handling escalated issues from Tier I support, and responding to network events in a timely manner. You will interact with various network platforms including Fixed Wireless, Cambium, Canopy, MikroTik Routers, and Nokia Core network equipment. This role requires a proactive mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. Additionally, you will be required to take calls during the day and participate in on-call rotations during nights and weekends.

Key Responsibilities:

  1. Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure optimal performance.
  2. Respond to escalated support tickets from Tier I support technicians, troubleshooting complex network issues and providing timely resolutions.
  3. Coordinate with internal teams and external vendors to troubleshoot and resolve network events and outages.
  4. Utilize network monitoring tools to analyze network traffic, identify anomalies, and implement corrective actions as necessary.
  5. Perform routine maintenance tasks, including software upgrades, configuration changes, and hardware replacements.
  6. Document and maintain accurate records of network configurations, troubleshooting steps, and resolution outcomes.
  7. Participate in on-call rotations to provide after-hours support and respond to network emergencies outside of regular business hours.
  8. Collaborate with cross-functional teams to implement network enhancements, upgrades, and expansions as needed.

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