Clerk

REQUIREMENTS:

*High school diploma or equivalent.

*At least six(6) months of office clerk experience working in professional office environment performed communication one-to-one, on telephone, and in group setting.

PEREFERENCE:

*Bilingual(preferred)

JOB SUMMARY: To ensure that WIC participants receive positive customer service and that the program meets quality standards.

JOB DUTIES:

*Perform administrative tasks and screen program applicants for income, identity, and residency

*Direct incoming calls to the appropriate staff member

*Welcome participants in a friendly and professional manner

*Arrange certification screenings and high-risk appointments promptly

*Inform applicants about the required documentation for their screening appointment

*Educate participants on their rights and responsibilities before joining the program

*Offer voter registration to adult participants during various program interactions

*Ensure voter registration forms are completed and processed correctly

*Schedule nutrition education sessions for participants as per policy

*Notify participants verbally and in writing if they are ineligible for program benefits

*Distribute food instruments based on WIC package assigned by certifier or dietitian

*Provide instructions on redeeming food instruments, scheduling appointments, and proxy pick-up.

*Follow the policy and procedure for mailing food instruments.

*Call participants at least 2 business days before their appointment to remind them.

*Record keeping and reporting into system.

*Help with regular updates of clinic policies and procedures.

*Take part in the yearly review of the nutrition education plan.

*Refer high-risk clients to the R.D. for chart review, follow-up, or appointments.

* Attend in-service meetings.

*Follow cleaning guidelines to maintain a clean and safe clinic environment. Inform the supervisor about any safety concerns or broken equipment.

HOURS:

*Full time, Day Shift, Monday-Friday 8am-4:30pm

PAY:

*$17.80-$19.50 per hour, Depending On Experience, Depending On Qualifications

*Benefited

***Employer Comment: Seeking an individual who has had some office experience and enjoys working with families and children. To be successful in this role having basic knowledge in computer data entry and/or word processing would be helpful. We will be conducting background checks.****