NetSuite ERP Specialist

3 weeks ago

Detroit, United States Softworld, a Kelly Company Full time

The NetSuite ERP Specialist will be responsible for supporting the ERP system on a daily basis as well as managing the delivery of ERP initiatives and business processes. The ERP Specialist will commonly interact with the individuals from all levels of the company. The role is a key resource in the architecture, implementation, training, support, documentation, management, and providing of technical and functional assistance with the Company’s ERP (currently NetSuite).

Key Accountabilities

  • Configure, maintain and upgrade ERP to meet the daily operational needs and strategic projects
  • Actively identify opportunities to leverage ERP functionality to improve operational efficiencies and performance
  • Stay current with software capabilities, industry trends, best practices, and upcoming releases
  • Assist with data analysis, reporting needs, change management, and support for optimal usage within ERP and other systems
  • Support end-users with IT/ERP related problems in a responsive and service-oriented manner
  • Test and deploy customizations, custom object, new functionality, and SuiteApps based on evolving business needs
  • Provide support to debug and troubleshoot production issues, and coordinate with ERP developer(s) or support team on issues that cannot be initially resolved
  • Design, implement, and maintain functionality of ERP including scripts, workflows, reports, saved searches, integration and dashboards
  • Assist with day to day requests i.e. creation and maintenance of users, roles, permissions, accounts, subsidiaries, locations etc.
  • Identify, evaluate, and recommend other key technologies that improve and enhance the business processes centered on the ERP platform
  • Responsible for managing quarterly user access review
  • Build productive working relationships with individuals and organizations
  • Effectively present technical designs to non-technical audiences
  • Work effectively as part of a team and independently
  • Works toward certification in areas of expertise, when available
  • May assist with formal or informal presentations

Minimum Education & Experience Requirements

  • Bachelor’s degree in an Information Technology-related discipline
  • Minimum of 7 years of related work experience.
  • Be able to work with team members throughout various levels of the organization
  • Strong problem solving, multi-tasking, detail-oriented skill and strong teamwork mindset
  • Understanding of IT industry, e.g. emerging technologies, industry standards, support services, architectures, systems design, and systems integration and an in-depth knowledge of accepted IT processes
  • Experience/aptitude for creating/maintaining custom Suite Scripts, workflow, bank integration, SFTP setup, REST and SOAP API set up and supporting integrations
  • Experience developing and maintaining custom reports, configurations and permissions
  • Experience managing data integration from and to finance enterprise applications

Other Qualifications

  • Solid analytical, organizational, and problem-solving skills consistent with the ability to identify key issues from among a broad range of technologies and recommend optimal solutions for various situations
  • Adaptable to change in a fast-paced work environment
  • Strong written and verbal communication and advocacy skills consistent with the ability to present the results of projects and research to management. Ability to influence and build relationships to foster a positive work environment and elicit support for acceptance of new technology within the organization
  • Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology.
  • Follows solution delivery life cycle and ability to apply best practices
  • Experience with PBCS and NSAW is a plus
  • Oracle NetSuite Administrator Certification is a plus

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