Field Service Technician

2 months ago

WinstonSalem, United States EAM-Mosca Corp. Full time

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Winston Salem, NC region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.

The Field service techs responsibilities include:

· Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.

· Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.

· Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.

· Ability to work closely with Mosca Engineering to provide the highest level of customer service.

· Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.

· Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.

· Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required:

· Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts

· Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s

· Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.

· Able to use a multimeter, perform point to point, read electrical schematics and trace

· Able to use and read Calipers micrometers.

· Able to take initiative and work independently on a regular basis

· Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.

· Able to travel extensively within the U.S. Monday thru Friday. (90-100%)

Team, Training and Support:

· In-house training with continuous on the job field training with senior field staff

· Company car

· Corporate expense account / credit card

· Company laptop and cell phone

· All required Personal Safety Equipment

· Company logoed clothing

· All supporting parts inventory needed for equipment maintenance

· Company supplied tools

Experience and education:

· Minimum 3 years of field or plant equipment maintenance experience.

· Corrugated Industry experience a plus

· Mechanical understanding of strapping machines, Mosca preferred

· High school diploma

· A valid driver's license

· Solid Mechanical / Electrical background

· PLC experience preferred

· Associates Degree a plus

Excellent Pay and Benefits package:

· Medical, Dental and Vision benefits

· 401(k) retirement savings program

· Paid vacation and holidays

· Life Insurance

· Employee assistance programs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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