Integration Support Specialist

7 days ago

Westminster, United States VanderHouwen Full time

Status: 12-Month Contract (Possibly extended)

Position: Integration Support Specialist

Salary: $65-$75/hr

Location: Westminster, CO

Hybrid Schedule: On-site 3 days per week


About the company:

Since 1978, our technology solutions have been helping customers reach new levels of success by connecting information, positioning, and communication. Our solutions are at work in over 150 countries and we have employees in more than 40 countries. This, coupled with a highly capable network of global dealers, and distribution partners, helps our customers to thrive across the world, with local support.


We are an industrial technology company, concentrated on helping the world work, better. Our technology enables jobs to get done more precisely and accurately so you can build, construct, grow, and move the things we need to live our lives and build future communities.


We are in constant movement toward a transformation that turns ideas into action, plans into productivity, and productivity into results. With over 2,000 worldwide patents and R&D centers in more than 15 countries, we augment our organic product development with strategic acquisitions to bring the latest technologies to a wider market.


Integration Support Specialist:

Our client is seeking a highly skilled Integration Support Specialist with strong expertise in Mulesoft Anypoint Platform to join their dynamic team. This role focuses on integration management and is essential for maintaining operational excellence by addressing technical issues, managing support tickets, and ensuring seamless software integration. If you thrive in a fast-paced, technical support environment, this opportunity is for you


This role is a hybrid model in Westminister, Colorado.


Integration Support Specialist Responsibilities:

  • Handle support tickets efficiently, collaborating with stakeholders to promptly address integration issues.
  • Review and interpret data logs, identify errors, and provide timely resolutions to support tickets, focusing on Mulesoft technical troubleshooting.
  • Focus primarily on support tasks, with testing responsibilities as a secondary priority.
  • Diagnose and resolve integration issues involving multiple applications, acting as the middleware expert.
  • Manage, prioritize, and juggle tasks while maintaining a clear focus on one integration task at a time.
  • Build and maintain strong rapport with stakeholders across various teams.
  • Conduct data matching, cloud system reviews, and integration monitoring, ensuring consistent operational support.
  • Occasionally adjust to evening work hours to coordinate with offshore team members.


Integration Support Specialist Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Strong hands-on experience with Mulesoft Anypoint Platform (version 4.3 or 4.4) and its components, connectors, and transformations.
  • Proven debugging skills, particularly with Mulesoft login issues and configurations.
  • Proficiency in reading and diagnosing logs and background system issues, with the ability to respond rapidly to support tickets.
  • Effective communication and collaboration skills to interact with stakeholders and other team members.
  • Experience in managing high-priority tickets and working within fast-paced environments.
  • Critical thinking and problem-solving abilities, with a proactive approach to troubleshooting.
  • Ability to work both independently and within a team, adjusting to changing priorities.


Preferred:

  • AWS Cloud knowledge.
  • Python experience, though not required.
  • Familiarity with Agile methodologies.
  • Experience in resolving Mulesoft API integration issues, reviewing logs, and managing configurations.

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