Customer Operations Specialist

4 days ago

Concord, United States Innersense Organic Beauty Full time

Customer Operations Specialist


Who We Are

Everyone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your inner sense."


Fueled by passion, personal purpose and a call to service, the visionary couple founded Innersense Organic Beauty in 2005, bringing the highest quality organic ingredients and pure actives to professional hair care.


Innersense Organic Beauty is an award-winning global leader in hair care with a complete range of safe, sustainable, and cruelty-free products that deliver pure performance and salon-quality results. As a B-Corp certified company, Innersense is committed to a path of integrity, transparency and wellbeing for people and the planet.


Customer Operations Specialist

The Innersense Customer Operations Specialist is the first point of contact with our customers and business partners, and ensures a seamless workflow within the organization. The successful applicant is professional, has a positive attitude, and will foster a culture of connection within the company.


This position requires someone who is highly skilled, focused, and detail-oriented while approaching challenges with curiosity and determination. This person is responsible for developing and managing administrative systems in a growing and fast-paced environment. This person has strong written and verbal communication skills, enjoys interacting with customers, and will tenaciously pursue amicable resolution of customer service matters.


We are seeking an individual who supports and values change, and will develop new processes as well as analyze the feasibility of existing processes with enthusiasm. The right person will be passionate about caring for our rapidly-growing customer base and expanding group of business affiliates while aligning themselves with and carrying out the core values of our company.


If this is you, we’d love to hear from you


Responsibilities:

  • Ensure smooth and efficient office operations and business workflow
  • Care for customers: answer customer phone calls, and respond to emails in a timely manner
  • Work with warehouse staff to prioritize shipments and manage inventory
  • Input customer orders and process credit card payments
  • Use NetSuite and work in tandem with Accounting staff
  • Execute end of day procedures and send sales report to owners
  • Manage additional projects and tasks as directed
  • Other duties as assigned


Team Responsibilities:

  • Update NetSuite weekly and complete tasks by set deadlines.
  • Identify gaps and areas for improvement, find solutions to increase productivity and campaign quality
  • Determine areas for professional development monthly.
  • Embody corporate Mission, Vision & Values.
  • Work collaboratively with sales, marketing, education, and operations teams as needed.
  • Other duties as assigned.


Skills and Requirements:

  • 3+ years of customer service experience
  • Excellent written and verbal communication skills
  • Must be a big picture thinker with the ability to analyze and improve upon existing systems as well as develop new systems and processes to support workflow, quality teamwork, and has the ability to see the big picture
  • Has a basic understanding of accounting principles
  • Must have excellent organizational skills, attention to detail, and the ability to multi-task and manage a variety of projects simultaneously in a fast-paced environment
  • Able to handle customer care situations calmly and efficiently
  • Embraces feedback, accepts constructive criticism with grace, and understands the importance of continually striving for improvement


This is a regular, full-time, hourly, in-office position located at our headquarters in Concord, California.


You must be available to work during business hours: Monday – Friday, 8:30-5:00P PST and may occasionally require extended hours during weekdays and weekends.


Target Salary Based on Experience

The standard range for this position is $25-$30 per hour.

Compensation offered will be determined by factors such level, job-related knowledge, skills, experience, and competitive bonus achievement. Certain roles may be eligible for variable compensation and benefits.


-------------------------------------------------

Innersense Organic Beauty offers a generous benefits package that includes: Competitive Compensation, Medical, Dental, Vision, Parental Leave, Flexible Spending Accounts, 401k program with match, Paid Time Off (including holidays and Volunteer Days) for all eligible employees. Applicants must be at least 18 years old to apply.


Innersense Organic Beauty is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, race, and any other characteristic protected by State and Federal law.


We thank you for your interest in a career opportunity with Innersense Organic Beauty. Due to high volume, only those applicants selected for an interview will be contacted.

  • Customer Operations Specialist

    2 months ago

    Concord, United States Innersense Organic Beauty Full time

    Customer Operations SpecialistWho We AreEveryone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they...

  • Customer Payment Specialist

    2 weeks ago

    Concord, New Hampshire, United States Sanel NAPA Auto Parts Full time

    Job OverviewSanel NAPA Auto Parts is seeking a skilled Accounts Receivable Specialist to manage customer payments, track account balances, and ensure timely payment collections. As an Accounts Receivable Specialist, you will play a vital role in supporting the company's financial operations and ensuring customer satisfaction.Key DutiesProcess customer...

  • Customer Service Specialist

    6 days ago

    Concord, North Carolina, United States Levi Strauss Full time

    About the JobLevi Strauss is seeking a Customer Service Specialist to join our team in Concord, NC. As a Customer Service Specialist, you'll be responsible for providing exceptional customer service and supporting store operations.We offer a competitive salary of $14.00 per hour, plus opportunities for growth and professional development. If you're available...

  • Event Operations Specialist

    2 weeks ago

    Concord, North Carolina, United States ASM Global Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Event Operations Specialist to join our team at ASM Global/Cabarrus Arena & Events Center. As an Event Operations Specialist, you will play a critical role in ensuring the smooth operation of events and maintaining a positive guest experience.The ideal candidate will have excellent customer...

  • Logistics Operations Specialist

    3 weeks ago

    Concord, North Carolina, United States Republic Services, Inc. Full time

    Job DescriptionA Logistics Operations Specialist with a focus on commercial transportation is responsible for operating a collection truck safely and providing exceptional waste removal services to customers. This role requires strong communication skills, as the driver will interact regularly with customers and other stakeholders.ResponsibilitiesOperate a...

  • Operations Specialist

    4 weeks ago

    Concord, United States Oxford Instruments Full time

    About Oxford Instruments: Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility...

  • Operating Room Nurse Specialist

    4 weeks ago

    Concord, Massachusetts, United States Emerson Hospital Full time

    Job OverviewWe are seeking a skilled Operating Room Nurse Specialist to join our team at Emerson Hospital.Estimated Salary: $120,000 - $150,000 per yearKey ResponsibilitiesThe Operating Room Nurse Specialist will be responsible for coordinating the care of surgical patients intra-operatively, working closely with the Clinical Nurse Manager and other...

  • Store Customer Service Specialist

    3 months ago

    Concord, United States The Sherwin-Williams Company Full time

    This FULL-TIME position, paying $20/hour, is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...

  • Customer Service Specialist

    6 days ago

    Concord, California, United States The Home Depot Full time

    We are looking for a Customer Service Specialist to join our team at The Home Depot. As a Customer Service Specialist, you will play a critical role in providing customers with fast, friendly, accurate and safe service.Job ResponsibilitiesYou will process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. You will...

  • Customer Service Specialist

    6 days ago

    Concord, North Carolina, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a Customer Service Specialist to join our team in Concord, NC. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, assisting customers in finding products on the sales floor, and fulfilling online customer orders accurately.Key Responsibilities:Provide outstanding customer service to...

  • Customer Experience Specialist

    7 days ago

    Concord, New Hampshire, United States Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Bow Donuts Full time

    Job OverviewWe are seeking a dedicated and enthusiastic individual to join our team as a Customer Experience Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and working in a fast-paced environment.In this position, you will be responsible for ensuring that every guest has an enjoyable experience at...

  • Customer Experience Specialist

    6 days ago

    Concord, North Carolina, United States Express Full time

    Express is seeking a skilled Customer Experience Specialist to join our team. As a customer experience specialist, you will be responsible for creating a welcoming and engaging shopping environment that meets the needs of our customers. This includes providing personalized service, offering product recommendations, and ensuring that customers have a positive...

  • Pizza Maker and Customer Support Specialist

    6 days ago

    Concord, New Hampshire, United States Domino's Pizza LLC Full time

    Our Store Team MembersWe are proud to be part of the Domino's Pizza LLC family, where teamwork and collaboration are essential to our success. As a Pizza Maker and Customer Support Specialist, you will be part of a dynamic team that shares a passion for delivering exceptional customer experiences. We strive to create a positive and inclusive work...

  • Store Customer Service Specialist

    1 month ago

    Concord, United States Sherwin-Williams Full time

    This FULL-TIME position, paying $20/hour, is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products Customer Service Specialist, Customer Service, Specialist, Store

  • Customer Service Specialist

    6 days ago

    Concord, North Carolina, United States Ritchie Bros. Full time

    Job Title: Customer Service SpecialistSalary: $45,000 - $60,000 per yearWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our branch support team, you will play a vital role in providing exceptional service to our customers.About the Role:Provide timely and effective...

  • Creative Operations Specialist

    6 days ago

    Concord, New Hampshire, United States Jeeter Full time

    Job Title: Creative Operations SpecialistEstimated Salary: $120,000 - $150,000 per yearDreamFields is one of the top cannabis companies in the industry through our leading pre-roll brand, Jeeter. We're passionate about producing world-class marketing, high-quality products, delivering exceptional customer experiences, and curating a thriving company...

  • Customer Operations

    2 weeks ago

    Concord, United States ManpowerGroup Full time

    Our client, in Concord MA is seeking a Customer Operations Associate to join their team to be responsible for the order management process and the customer relationship as it pertains to ordering Welch's products. **Job Title: Customer Operations Associate** **Location: Concord MA** **Schedule: Hybrid Work Model** This role will be based out of our...

  • Customer Operations

    3 weeks ago

    Concord, United States ManpowerGroup Full time

    Our client, in Concord MA is seeking a Customer Operations Associate to join their team to be responsible for the order management process and the customer relationship as it pertains to ordering Welch's products. **Job Title: Customer Operations Associate** **Location: Concord MA** **Pay Range: $47.56** **Schedule: Hybrid Work Model** This role will be...

  • Sales and Customer Experience Specialist

    1 week ago

    Concord, New Hampshire, United States Pine Hollow Enterprises Inc Full time

    Pine Hollow Enterprises Inc. seeks a Sales and Customer Experience Specialist to join their Diablo Circle K and Car Wash team in Concord, CA.This role offers an estimated hourly wage of $17-$18, depending on experience.In this position, you will be responsible for interacting with customers, operating cash registers, maintaining store appearance, and...

  • Operations Specialist

    1 month ago

    Concord, United States Oxford Instruments Full time

    About Oxford Instruments: Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility...