Desktop Support

2 weeks ago

Camarillo, United States Innovative Information Technologies, Inc. Full time

· Provide site IT support encompassing:

o PC configuration and troubleshooting – OS, hardware, and software;

o PC maintenance/preventative maintenance;

o PC replacement (tech refresh)

o Network cabling activities, where applicable

o Printer installation, networking, configuration and troubleshooting;

o New user setup on Active Directory network;

o Support for client applications;

o Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support

o Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.

o Maintain department loaner equipment and administer checkout process

o Review and record daily event logs

o Call software and hardware vendors to request service regarding defective products

o Support equipment used in conference rooms and auditorium

· Provide IT support for all local systems/applications

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