Genesys Engineer

4 weeks ago

Columbus, United States Insight Global Full time

Position: Sr. Genesys Engineer

Duration: 6-Month Contract w/ Extensions

Location: Hybrid in Columbus


Columbus, OH 43219 (3 days onsite) – OPEN TO C2C AND RELO


Interview Process: 2 rounds. 30 minute Team’s call / 1-hour Technical Final




Must Haves:

  • Bachelor’s degree in computer science
  • 5+ Years experience with Genesys platform, experience building from scratch preferred
  • 5-6 years’ experience with Fullstack Software Engineering
  • Java, JavaScript, .NET, React (all is great, some is OK)
  • Proficient in Python Programming
  • 2+ years of AWS knowledge
  • Strong test automation, pipeline automation, and unit test coverage experience
  • Excellent Communication and Softskills
  • Familiarity with Avaya



Plusses:

  • Experience being apart of a full Genesys implementation


Day to Day:


A client of Insight Global is seeking a senior level engineer with Genesys experience and strong communication and collaboration skills to bring our organization from near-scratch to live with the Genesys platform. This individual will be part of a dedicated team to build out the initial strategy, implementation, and rollout, as well as internal team/engineer knowledge building, and a roadmap for future possibilities with Genesys.


Key Tasks & Responsibilities:

  • Implement Genesys in our Engineering Org, replacing current state infrastructure around our call center services
  • Integrate data, services, and applications from the entire company landscape into the Genesys platform
  • Build testing automation and associated processes (Unit test coverage, testing automation, pipeline automation, code scanning, etc.) into the software product.
  • Work in an agile team environment to iteratively delivery value.
  • Build a future roadmap based off of Genesys capabilities and integrations for our system

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