Desktop Support Analyst

1 month ago

Hilliard, United States CBTS Full time

CBTS has partnered with a client in the Hilliard, OH area to identify a Desktop Support Analyst on a 12 month + contract opening. This role will require full onsite work in the Hilliard, OH area for consideration.


Primary Job Responsibilities:

The responsibilities of this position include, but are not limited to:

o Prioritize, communicate, triage, and resolve issues in a timely manner.

o Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely

o Maintain asset and software inventory

o Image, configure, and deploy computers

o Deploy and troubleshoot software and hardware

o Log incidents in given ticketing system

o Provide support for IT project implementations and performs miscellaneous job-related duties as assigned

o Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility

o Ability to analyze logs within multiple Microsoft applications to resolve user issues

o Rebuild windows profiles

o Support PC replacement programs and emergency exchanges

  • Troubleshoot network related issues.
  • Administer access to applications

o Analyze and resolve VPN and MFA related issues

  • Create and contribute to process improvement
  • Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.

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