Cloud Support Business Analyst

3 weeks ago

Reston, United States Dunhill Professional Search & Government Solutions Full time

This position is to support Microsoft in Reston, VA


Perfect entry level opportunity for those who have a Bachelors degree OR 2 years of relevant experience in Tech support, Customer service or similar


Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services.


  • Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
  • Review workflow diagrams and knowledge base articles to perform verifications.
  • Collaborating and providing operational support to multiple programs ensuring seamless program execution
  • Develop and maintain comprehensive program documentation.
  • Update standard operation procedures and technical training guides documentation as needed.

Specific Skills

  • 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
  • Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders.
  • An ability to operate autonomously with minimal supervision, attention to detail and organizational skills.
  • Excellent customer service skills and focus
  • Adaptable to a fast-paced environment
  • Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM)


Minimum Qualifications

  • Bachelor’s degree or 2+ years of professional experience.


Other Job Specific Skills

  • Demonstrates sound judgment in selecting methods and techniques for obtaining solutions.
  • Good analytical, and problem-solving skills.
  • Self-starter and able to follow guidance given for completing assigned projects.
  • Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.
  • Good oral and written communication skills.
  • Experience working with customers, users and project leads in IT business applications and systems.
  • Experience in supporting individual projects and systems in a designated functional area.
  • Experience in testing functionality and matching to requirements.
  • General understanding of business process configuration and process flows.

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