Director of Maintenance

6 days ago

Cape May, United States Cape Resorts Full time

Department: Rooms Department

Position: Director of Maintenance

Reports To: General Manager


Supervisory Responsibilities: Maintenance and Custodial Personnel


Company and Property Overview: Congress Hall is the oldest seaside hotel in the United States and dates back to 1816. It is the flagship property of Cape Resorts, a resorts group that owns and operates multiple properties in Cape May, New Jersey, and the Hamptons region of New York State. Congress Hall prides itself on its historic ambiance, integrating modern amenities and 4-star service for its guests. Maintaining this standard in a clean, neat, and orderly fashion is a key job requirement. Driving productivity is paramount. Integrating and collaborating with Cape Resorts maintenance and facilities personnel at other properties is expected.


Position Overview: The Director of Maintenance for Congress Hall Hotel is a working Department Head and member of the hotel’s executive leadership team who is responsible to keep the building in good repair at all times, respond to guest and manager requests for repairs, and operate a preventative maintenance program to ensure that the physical plant, furniture, fixtures, and equipment as well as grounds are well maintained and are in working order. The position is also responsible for the daily, mechanical upkeep of the rooms, grounds, entrances, veranda, public spaces, including back of house spaces, floor surfaces, refuse management, vehicles, and the neatness and cleanliness of trash and storage areas. The Director of Maintenance is the leader and supervisor of the Maintenance team and must provide clear direction, training, and job descriptions for team members as well as recruit and build the team.


These functions/duties may be described as, but not limited to:


Lead, oversee, and manage the Maintenance team to ensure the safety and security of guests and staff and protect the asset for investors and owners.Ensure operations are running smoothly and facilities are fully functioning for optimal guest experience.Mentor and train a diverse, motivated team by modeling, empowering, and coaching. Build an organized and productive team, hold daily shift huddles, assign time bound clear list of tasks. Enforce uniform policy and cleanliness daily.

Conduct daily walk-through of the properties and visually assess the maintenance and operation of the physical structure of the hotels, all mechanical, electrical, HVAC systems and other related equipment. Develop and direct emergency programs; maintain equipment, ensure maintenance contracts are expertly negotiated and valid; conduct inspections and drills. Communicate with management, your teams, and hotel departments, enabling focused guest care.

Establish and maintain a calendar/verifiable ticketing system, of SOP (Standard Operating Procedures) for the daily/periodic/yearly preventative maintenance of all major mechanical equipment, record keeping of mechanical maintenance, inspections, improvements, public spaces, guest rooms, grounds yearly deep cleaning.

Order and maintain inventory of preventative maintenance supplies such as: filters, belts, light bulbs, vacuum cleaner parts, etc. Storage of supplies and tools should be locked and inventoried. Records of improvements and equipment files and warranties shall also be maintained.

Assist with set-up/breakdown of programming events, group functions, and seasonal decorating.

Maintain effective energy management and programs with special training for operating departments on the safe and efficient use of equipment and energy in the hotel.

Required to work varying schedules to reflect the business needs of the operation, including but not limited to Holidays, weekends, fluctuating shifts, and emergency calls.

Wash and maintain windows, flags, holiday, and seasonal décor. Manage the annual winter deep cleaning and preventative maintenance process.

Responsibility and management of our fleet of vehicles.

Prepare and respond to all storms, e.g., hurricanes, winter storms, etc. and stay with the hotel during the storm to immediately triage any damage that results.

Prepare and participate in ‘on call’ schedule for needs, fire alarms, emergencies, accidents, etc.


Job Competencies:

Urgency and Commitment to Task: Demonstrate dependability and show a sense of urgency about getting results; commitment to getting the job done.

Communication Skills: Present ideas, concepts, and information effectively and clearly through the spoken word; actively listen; communicate comfortably with various audiences; respond effectively to questions.

Creativity and Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Curiosity and Initiative: Act proactively; address issues or opportunities without supervision; focus on desired results and accomplishments; demonstrate clear purpose, enthusiasm, and a "can-do" attitude.

Precision and Managing Execution: Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plan; organize and schedule people and tasks; utilize resources effectively to meet goals.

Teamwork: Work cooperatively with others to accomplish business goals and objectives; ask others for their ideas and opinions; supports team's decisions; contribute to the team's efforts.


Required Knowledge, Skills, Abilities:

Read, write, and understand the primary language used in the workplace.

Possess thorough knowledge of plumbing, electrical systems, maintenance of records of power, water and fuel consumption, and all types of mechanical equipment such as chillers, boilers, water softeners and refrigeration equipment.

Possess basic computational ability and computer skills.

Worker is subject to hazards: including a variety of physical conditions, proximity to moving mechanical parts, electrical current, scaffolding and high places, exposure to high heat, chemicals, atmospheric conditions—one or more of the following conditions that affect the respiratory system or skin: fumes, odors, dusts, mists, gases, oils or other cutting fluids, or poor ventilation. Ability to bend, stoop, squat and stretch to full cleaning and maintenance tasks. Ability to lift 25 pounds on a regular and continuing basis, frequently lift 50 pounds.

Requires manual dexterity to use and operate all necessary equipment.


Minimum Qualifications:

High school or equivalent education required. Bachelor’s Degree or related technical school degree preferred.

5 to 7 years experience in a major hotel, hospital, or building, 4 years in a supervisory capacity.

Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Maintain a neat, clean, and well-groomed appearance per Congress Hall standards.



This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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