Loan Clerk

4 days ago

Columbus, United States Insight Global Full time

Required Skills & Experience


· HS Diploma

· 1+ years' experience customer service-related position

· Working knowledge of Excel, Word, and Access

· Experience with Auto Titles

· Attention to detail

Professional written and verbal communication skills


Nice to Have Skills & Experience


· Banking experience

· Experience with Consumer loan documents

Experience with Fraud Claims


Job Description


DAY TO DAY:


Primary responsibilities of this role are:

· Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system

· Follow up with business partners regarding missing or insufficient documents

· Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution

· Prepare customer communication

· Manage workflow to ensure SLA's are met or exceeded.

Additional responsibilities may include:

· Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)

· Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems

Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned

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