IT Support
Found in: Appcast US C2 - 1 week ago
About Us
Drill Tech Drilling & Shoring, Inc. (DTDS) is a design-build contractor specializing in the construction of earth retention systems, soil stabilization, drilled foundations, landslide remediation, and tunnel and shaft construction. DTDS provides services to both the private and public sector.
DTDS strives to hire individuals seeking to provide innovative ideas and insight to the growing DTDS family. Individuals must be dependable, conscientious, aggressive, and enjoy working in a team environment with a growing dynamic company. We offer very competitive salary and benefit packages.
About this Role
DTDS is looking for an IT Support person to manage the IT Infrastructure and ensure the many parts of the system are maintained and kept running. The IT Support position will be responsible for all parts of the IT infrastructure and will have the authority to procure hardware and software, provide solutions to users, and more… as needed. The IT Support position will also interface directly with users to provide a customer service role in diagnosing and resolving user issues, and maintain a positive user experience.
What You’ll Do
- with all users weekly to provide a high level of customer service and proactive solution management.
- on-prem Windows servers, networks, Wi-Fi solutions, and endpoints in our offices across the US.
- to create IT solutions for remote job sites.
- and configure security systems, cameras, etc.
- smaller job site networks in temporary offices as needed.
- and support Microsoft 365 Cloud environment.
- Vendor management. Coordinate with vendors for hardware and software purchases/renewals.
- IT related accounts are kept in good standing.
- accounts for new hires, setup new hardware (desktops/laptops/tablets/cell phones).
- and maintain existing technology end user devices.
- support to DTDS employees and other companies under the DTDS umbrella.
- with management to address IT shortcomings and help find and roll out solutions as needed.
- training to employees as needed for innovative solutions such as creating guides or helping individually.
- with other IT staff to support DTDS employees with software and hardware issues.
- MDM Server (Apple Business Manager and SaaS Zoho Product) and iOS device lifecycle.
- mobility voice and data accounts (Verizon and T-Mobile for Business)
- user access management in the corporate office such as door codes and alarm codes.
Desired Qualifications and Experience
- degree in IT, computer science or related field, certifications, or equivalent work experience
- Network+, Security+, Microsoft certification(s), Cisco certification(s), and other certifications are highly desirable.
- experience with Microsoft 365 services, such as Exchange Online, OneDrive, SharePoint, Teams, Azure AD, etc.
- in Exchange Online and SharePoint Online management shells can be very useful.
- experience in administering a Windows Domain and server environment, and the process of transitioning to Azure AD.
- technology solutions in a medium sized business environment.
- utilities, or other heavy industry experience is a plus.
- knowledge of TCP/IP networks.
- of Ubiquiti and Cisco Meraki solutions.
- of CradlePoint solutions.
Skills and Abilities
- a strong self-starter who will actively seek out problems and inefficiencies and create solutions that enables a robust IT environment.
- to “know what you don’t know” and ask questions.
- verbal and written communication skills.
- organized and documentation driven.
- by business and IT strategy, delivers new functionality to meet business needs.
- business performance through successful use of technology while supporting IT strategic objectives.
- define IT infrastructure strategy, architecture, and processes.
- hardware and software issues related to internal IT.
Working Conditions and Location
- position is located in the corporate office in Antioch, CA.
- may rarely be required to travel to and assist other domestic sites (less than 5%).
- time salaried position.
- Medical, Dental, and Vision benefits available after 6 months, sponsored by company as PPO or Kaiser.
- (k) retirement plan with percent match available.
