Senior Desktop Support

2 weeks ago


Miramar, United States Insight Global Full time

Position: Senior Technician

Location: Onsite 2400 SW 145th Ave, Miramar, FL 33027

Duration: Longterm contract to hire

otes: • Skill Set required: Deskside support, Service Now Knowledge, Break Fix and Basic enterprise knowledge. Good Communication skills.

Interview: 1 interview to hire

Must Haves:

  • 4+ years of experience as a field support technician
  • Knowledge and competency with ServiceNow ticketing system (or similar)
  • Enterprise level experience, handling tickets for 500+ users
  • Experience resolving tickets related to printer fixes; break-fix issues; device management; device delivery; equipment setup; equipment testing; equipment updates; etc.
  • Strong communication, executive presence, reliability, and eagerness to grow. Personality is MAJOR
  • This person will be working at the corporate office with all major executives so this must be a really sharp individual

Day to Day

  • One of Insight Global’s clients is looking for a Senior Support Technician to join their team. This will be an onsite role in the Miami corporate IT office that will require the resource to be onsite M-F 8am to 5 pm. The technician will be the first point of contact for the business partners of IT. As such the Technician answers incoming calls, processes emails and web tickets and tracks all information in ServiceNow. This includes software, hardware, network, telecommunication systems and basic desktop support matters. In the role, our technicians are responsible for determining the issue, escalating as required, working through a remedy, and then resolving the problem. Individuals in this position may also install software, updates and upgrades on the computers, workstations and network. The technician will be assisting users with tickets ranging from setting up printers to gaining software access. They must be a reliable individual who works well with teams, is eager to grow, has a good VP-level presence, good technical skills.


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