EDI/Customer Service

2 weeks ago


Bridgewater, United States Pharmaceutical Company Full time

EDI/Customer Service, Pharma Company, Bridgewater, 72k plus bonus, HYBRID MODEL


2 DAYS ON SITE


US CITIZEN OR GREEN CARD ONLY


MUST BE ABLE TO START ASAP


NO C2C, NO CORP TO CORP


  • Process customer orders that come in via EDI and email
  • Interaction with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Generate and submit pick lists for distribution center fulfillment
  • Invoicing based on shipment notifications from the warehouse
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Manage key customer relationships
  • Responsible for new customer setup in ERP and EDI Systems
  • Interact with third party technical support team for EDI troubleshooting
  • Provide excellent customer service by resolving issues related to ordering and shipping in a timely manner


  • Provide support to the Sales team by processing sample and promotional literature orders
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.


  • Must be fluent in English (speaking, writing, and translating skills for both languages)
  • 3+ years Customer Service experience in Over the Counter Consumer Healthcare, Vitamins / Supplements or Fast Moving Consumer Goods Industries
  • Requires a high school diploma or equivalent. Bachelor’s or Associate’s degree is preferred
  • Courteous and professional both in person and over the phone
  • Commitment to providing effective customer support
  • Professionalism and a strong sense of responsibility
  • High attention to detail and a commitment to accuracy
  • Excellent communication and interpersonal skills
  • Quick learner and highly adaptable to changes


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