Citrix System Administrator

Found in: Appcast US C2 - 2 weeks ago

Washington, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a Citrix System Administrator in Washington, DC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.


THIS POSITION REQUIRES US CITIZENSHIP AND A TOP SECRET SECURITY CLEARANCE.


SUMMARY


The Citrix System Administrator will support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The Citrix Administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.


RESPONSIBILITIES


  • Perform remote administration of servers located in offsite data centers.
  • Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
  • Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
  • Work closely with Engineering staff to plan out future modernization efforts.
  • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
  • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment.
  • Implement major system upgrades as designed and approved.
  • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications.
  • Perform periodic backup and restoration of servers.
  • Monitor desktop capacity to size the environment based on typical usage trends.
  • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned.
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
  • Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
  • Update operations and monitoring documentation for 24/7/365 IT watch personnel.
  • Provide mentorship and training for junior team members.


REQUIREMENTS


  • Must have an Active Top-Secret Security Clearance.
  • Bachelor's degree in a related field and 8 years of relevant experience. OR a Master’s Degree with 6 years of experience. OR an Associate’s Degree and 10 years. Or a High School Diploma and 12 years of experience.
  • Experience with interacting with customers to handle service inquiries and problems.
  • Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
  • Knowledge of IC IT standards and best practices.
  • Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
  • Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
  • Experience with rapid testing, validation, and deployment of new baseline images.
  • Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience.
  • Experience with Scripting/Automation.
  • Strong oral and written communications skills.
  • Experience with support ticket management systems.
  • Experience mentoring others and/or supervising others.
  • Must have one or more of the following certifications: CCNA Security, GSEC or SSCP.

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