NOC Surveillance operator
Found in: Appcast US C2 - 2 weeks ago
Title: NOC Surveillance operator
Location: Bethpage, NY (Day 1 onsite)
Duration: 6+Months
Job Description
Primary skills/experience
· Network alarm monitoring
· DHCP, TCP/IP
· Cisco routers, switches
Secondary skills/experience
· Remedy ticketing
· Cisco, Arris CMTS
· Cable modems
· Wi-Fi
- Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
- Generally, perform troubleshooting and initial triage of issues with the potential of impacting 20,000 or more subscribers at any given time.
- React quickly, efficiently and effectively to alarms received for supported infrastructure.
- Responsible for tracking call volume into Altice (primarily via the Remedy ticket tracking system). Must be able to monitor incoming tickets, with an eye for developing trends and identifying potential issues
- Document system problems, escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly, which includes adding notes to the Outage Board, updating Remedy tickets, contacting Command Center/ROC offices, and sending out notifications when necessary
- Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
- Handle all inter-departmental escalations for individual customer’s issues, performed via Remedy, e-mail and telephone communication.
- Ability to speak to our customers in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also, guide customers through established troubleshooting procedures to identify and resolve their individual issue.
- Work closely with the Contact Centers, NOC Level 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutio
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NOC Surveillance Operator
2 days ago
Bethpage, United States Ampstek Full timeNOC Surveillance OperatorUnder supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of Altice products and services.This individual will provide a fundamental level of technical...
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NOC Surveillance Operator
7 days ago
Bethpage, United States Ampstek Full timeNOC Surveillance Operator Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of Altice products and services. This individual will provide a fundamental level of technical...
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NOC Surveillance Operator
Found in: Appcast US C2 - 7 days ago
Bethpage, United States Ampstek Full timeNOC Surveillance Operator Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of Altice products and services. This individual will provide a fundamental level of technical...
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NOC Surveillance Operator
Found in: Appcast Linkedin GBL C2 - 1 week ago
Bethpage, United States Ampstek Full timeNOC Surveillance Operator Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of Altice products and services. This individual will provide a fundamental level of technical...