Information Technology Manager

2 weeks ago

Burbank, United States Insight Global Full time

Required Skills and Experience

Knowledge of principles and practices of organizational leadership and business administration


· Principles and practices of OT or IT management


· Contemporary technology standards, hardware, software, cloud platforms, frameworks, and software development with emphasis on COTs, SaaS and ERP


· Principles and frameworks of Agile and Waterfall project management


· Principles and practices of Digital Product Management


· Principles and frameworks of Lean Portfolio Management


· Organizational change management (ADRAK, ext.)

  • Principles and practices of Lean Six Sigma; principles and practices of Customer Centric Design Thinking


· Principles and practices of project management, budgeting, and effective cost control


· Excellent time management and ability to multi-task


· Ability to lead, coach, instruct, and motivate employees while being a servant-leader and fostering great teamwork environment


· Exercising independent judgement and decisions based on standard policy and procedures


· Critical problem-solving skills for analyzing complex administrative and technical problems and developing effective solutions


· Ability to analyze, comprehend, and apply administrative, departmental, and City policies, procedures, and regulations


· Excellent communication skills and ability to create effective Power Point presentations


· Establish and maintain effective working relationships with officials, supervisors, fellow employees, contractors, vendors and service providers


Nice to Have Skills and Experience


· SAFe Program Consultant (SPC), Scrum Master, Lean Six Sigma Green or Black Belt, Agile Product Manager, Portfolio Manager and Scrum Master


· Knowledge of Oracle EBS, Oracle HRMS, Oracle Hyperion, Oracle WAM, Civic Plus, Ventiv Claims Enterprise, and CAD/RMS are a plus. If not Oracle, than experience with any other ERP i.e. Workday, SAP, ext.


· Working knowledge of Finance and HR processes and operations


License & Certificates:


· A valid California Class "C" driver's license or equivalent at time of appointment. All required licenses and certificates must be maintained throughout employment in this classification


Job Description


· Supports Assistant CIO in all their activities including but not limited to customer relationships, vendor management, technology support and internal team development


· Serves as trusted business partner and advisor to other City and BWP departments and business units for the delivery of technology solutions


· Drives the resolution of production issues related to stability, security, scalability and reliability of vast array of digital products and systems


· Manages day-to-day operations of critical business systems for the following Value Streams: Police, HR, Finance, Parks & Recs, Library, Burbank Water & Power, Community Development and Treasure


· Oversees implementation of large and small system enhancements as part of Product Lifecycle mgmt. ensuring that customer needs are well understood, prioritized and communicated to city leadership and solution partners

Helps to develop multi-year strategy and quarterly roadmaps for architecture, integration, and data pipeline strategy ensuring continuous delivery value deliver, architectural runway and addressing technical debt


· Coaches the team and ensures adherence with industry best practices around SAFe/Agile Methodology including based on core principles of customer-centricity and design thinking leading to customer empathy


· Support Product Managers in preparation for PI Planning, System Demos, Inspect & Adopt events


· Attends Sprint Planning, Review and Daily Standups, acting as a Scrum Master in removing blockers or effectively communicating blockers to the ACIO


· Pays a key role in rolling out changes to the business in accordance with bets change management practices, ensuring successful implementation and adoption through effective communication and training


· Enforces compliance and safety standards applicable to the operation of a modern utility and City


· Helps ACIO in managing various project teams and agile teams, overseeing 3rd party vendors and technical staff ensuring accountability around service delivery, contract management, budgeting & forecasting.


· Drives best practices around documentation and work management by utilizing tools such as Jira, Teams and OneDrive


· Drives continuous process improvements leveraging Lean Six Sigma and Scaled Agile practices to ensure clear understanding and visualization for as-is and to-be processes


· Facilitates Kaizen events and other workshops, driving creative problem solving and digital product innovation utilizing Mural, Miro and other visualization tools


· Helps to track and communicate OKRs and KPIs quantifying value delivery


· Coordinates projects with contractors, vendors, service providers, and outside agencies regarding project requirements, cost effectiveness, and quality assurance


· Ensures coordination of all operational systems


· Manages a variety of administrative duties including budgeting, cost control, and purchasing


· Supervises, trains, and evaluates employees, making effective recommendations regarding hiring and promotions


· Ability to work effectively in a hybrid remote environment

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