Surveillance Director

Location:
Chicago Southland Department:Surveillance Operations Type:Full-Time Date Posted:10/28/2026 Date Closing:11/10/2026 If you need reasonable accommodation to complete the online application, please contact the Human Resources Department.
Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation.
Drug Free Workplace Policy.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.
Description Job Overview:The Director of Surveillance is responsible for the successful overall daily operations of the Surveillance Department at the Property and provides guidance and support to the Surveillance departments at other Wind Creek Hospitality facilities, in accordance with established company policies, procedures and objectives.
Purpose:Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.
We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.
The resulting creation of wealth will grow opportunities for all.
Duties and

Responsibilities:
Oversees all activities within the surveillance room.
Ensures that all team members comply with state regulations, company policies, and departmental procedures.
Investigates and monitors any illegal activity.
Questions or interrogates suspected offenders of misdemeanors or felony acts.
Interacts with local, state, and federal law enforcement officials in the investigation of criminal activity.
Oversees the maintenance and upgrade of the surveillance system.
Advises management on internal control and policy improvements set forth to protect company assets.
Trains and supervises team members within the Surveillance Department.
Completes all paperwork in accordance with Illinois Gaming Board (IGB) and approved Wind Creek standards.
The Surveillance Department will be responsible for the following:The clandestine surveillance of the operation of, and gaming conducted at, slot machines.
The clandestine surveillance of the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines.
The clandestine surveillance of the operation of the cashiers' cage and any satellite cage(s).
The video recording of activities in the count room and the video recording of movements of cash and slot cash storage boxes.
The detection of cheating, theft, embezzlement, and other illegal activities within Wind Creek.
The detection of the presence of any person who is required to be excluded or ejected from Wind Creek Chicago Southland (WCCS) under 230 of the Illinois Gambling Act (of the act) (relating to regulation requiring exclusion of certain persons; repeat offenders excludable from licensed gaming facilities) and section 10/13.1 and 10/11 Chapter 120, par.2411 (relating to persons required to be excluded and underage gaming), or is self-excluded from the gaming floor and gaming activities at WCCS under 10/13.1 of the act (relating to list of persons self-excluded from gaming activities) and Chapter 120 (relating to self
- exclusion).
The video recording of those locations, persons, activities or transactions and of any illegal and unusual activities monitored by the Surveillance Department.
Providing immediate notice to appropriate supervisors designated in the internal controls, the casino compliance representatives and the Illinois State Police at WCCS upon detecting, and also upon commencing video recording of, any person who is engaging in or attempting to engage in, or who is reasonably suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities, including any person who is required to be excluded or ejected from WCCS under of the act, who may be excluded or ejected from the licensed facility from the gaming floor and gaming activities at WCCS.
The clandestine surveillance of any slot computer system or equipment designated for coverage by the IGB in conjunction with the approval of Slot Machine System, including a Slot Monitoring System, Casino Management System, wide area progressive system, gaming voucher system and any communication equipment with the central control computer.
Reports indirectly to the General Manager and Executive Vice President (EVP) Chief Compliance Officer regarding administrative matters and daily operations.
Reports directly to the Poarch Creek Indians (PCI) Gaming Authority Audit Committee regarding matters of policy, purpose, responsibility and authority.
Possess a working knowledge of all department and company policies and procedures and Rules of Con