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Service Technicain II

2 months ago

Houston, United States Jobot Full time
This Jobot Consulting Job is hosted by: Isaiah Rosario
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $35 per hour

A bit about us:

We are one of the nation's leading provider of respiratory, neonatal, infusion and other medical devices. We partner with top hospitals across the nation to provide the highest quality movable medical equipment for patients in their care.

Why join us?
  • Competitive Salary
  • Ongoing education/professional development opportunities
  • Great Company Culture


Job Details

Responsibilities:
  • Genuine interest in helping people and patience to support non-tech savvy end users.
  • Able to speak to and support a multitude of customers, from operations to leadership
  • 2nd line of support for all end-user incidents/service requests
  • 2nd level of escalation, more in-depth troubleshooting knowledge required.
  • Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
  • Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
  • Intermediate understanding of Enterprise/ITIL-compliant ticketing systems; Primarily ServiceDesk Plus or ServiceNow
  • Intermediate understanding of networking; TCP/IP, DHCP, DNS
  • Intermediate understanding of security permissions and how they are applied
  • Intermediate understanding of mobile devices, primarily iOS

Requirements
  • 2+ Years Technical Support Experience
  • High School Diploma Required
  • Associates Degree Preferred – Technical Study a Plus
  • ITIL Certification a Plus


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.