Transportation Manager

3 weeks ago

Richmond, United States Keany Produce & Gourmet Full time

The Transportation Manager is responsible for the overall performance of routes and Delivery Truck Drivers as it pertains to customer experience and meeting company performance standards. Expected competencies for the Transportation Manager include strong leadership of Transportation teams, being action-oriented (proactive), dependability, ability to effectively communicate with all levels of the organization, ability to develop the skills of the Transportation Supervisors and Delivery Truck Drivers, is customer-focused, and strives to increase technical skills and knowledge.

Essential Job Functions:

  • Work with the Director, Sales Department and interdepartmentally to manage supply chain logistics, including routing and truck utilization strategies to create greater efficiencies.
  • Handle internal challenges and elevated external client complaints and strive to find pro-active ways to reduce.
  • Distribute the dispatch routing and all related information to the designated department representative in an accurate and timely manner
  • Investigate customer complaints and resolves problems
  • Ensures department compliance of DOT rules regulations for hours of service, pre-post trip inspections and maintenance.
  • Monitors delivery times and manages against standards.
  • Assure delivery appointments are made in a timely manner to meet customer requirements.

Minimum Qualifications:

  • High School diploma or related experience is required
  • Experience in fleet dispatching and routing internal fleet
  • At least 3 years’ experience using Omnitracs and Mobilecast software programs
  • Valid driver’s license: dispatch, routing and/or driving experience is a strong plus
  • Basic geographical knowledge.
  • Must be comfortable working in a fast paced, multi-tasked environment, possess strong leadership, interpersonal, and communication skills, and have a strong desire for continuous improvement and pro-active results; demonstrated ability to look at challenges and create long term solutions.
  • Initiative, self-motivation, and intrinsic desire for excellent results. Dedication to internal and external customer service. Strong communication written, verbal, and interpersonal skills. Attention to detail and organizational skills.

Preferred Qualifications:

  • Bachelor’s Degree
  • 3- 5 years of related management experience
  • Prior experience working in a Produce Distribution Center.
  • Transportation, Logistics or related subject preferred
  • Ability to influence clients and staff at all levels and “manage up” appropriately.
  • Flexibility and adaptable to change in work assignments and priorities.
  • Able to work the hours necessary to get the job done.

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